369 Reviews Found
Business Response
Hello Marion, We're glad you had such a wonderful experience with us! Until the next time we meet, take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
once parts arrive and you can gegt on the schedule - service is fine. Ordering a part and actually being notified when it arrives without waiting 2 months and calling in to inquire on your own - tons of room for improvement there. I'm actually going to have to move business someplace else because I'm tired of ordering something, wait around, never hear, call in, have to wait a day for a call back, only to find out "yeah - your part has been sitting here".
Leonard M.
Acworth
Business Response
Hi Leonard, We're disappointed to hear of the negative experience you had at our location. We would like an opportunity to restore your confidence in our services. Please reach out to us at (770) 872-0704 and we will work towards resolution! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
After receiving my vehicle for service oil change and rotation of tires I noticed a loud squeaky noise on my front tire while I was driving. That noise was not there before I serviced my vehicle I did call the next day to report the issue they told me to bring the vehicle in for inspection but I had appointment that could not be canceled the day after the service so I’m planning on taking my vehicle 2 days after the service was done to see what was the issue is
Candelaria C.
Mableton
Business Response
Hello Candelaria, It's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like the opportunity to address your concerns. Please reach out to us directly at (770) 872-0704 when you have a chance. Thank you, and we look forward to hearing from you. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Very very professional attended to my needs as soon as I walked in and was so fast. I didn't even have an appointment and they treated me with perfection.
Monique G.
Tucker
Business Response
Hey Monique, We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
Theo Petenzi was great to work with. Very knowledgeable, helpful, and professional.
Christopher C.
Atlanta
Business Response
Hello Christopher, We're glad to hear you found Theo knowledgeable and helpful! Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Service Customer
Made appointment online for oil / filter change, new tires and alignment. Dropped off vehicle, communication from Service Advisor (Rodi) was excellent, keeping me updated throughout process. Work performed was as expected.
Jeff R.
Atlanta
Business Response
Hey Jeff, We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Capital Buick GMC, LLC Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
The consultant was so kind and gentle deal with my car purchase.
Chae C.
Atlanta
Business Response
Hi Chae, Thank you for your kind review; we are happy to pass along your comments to the team here at Capital Buick GMC, LLC! We can't wait to see you again, have a great day. Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Sales Customer
I recently purchased a 2024 GMC Sierra from Capital with Mr. Blake Kenya. My experience was excellence. I truly appreciate their professionalism and deal making ability. Thank you Blake Kenya and Capital for your excellent services!
Chyra G.
Atlanta
Business Response
Hello Chyra, We're happy to hear you had such a positive experience with Blake! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Service Customer
Had an accident and the body work done at this location before the collision center was moved. I have brought my car back at least 15 times for an issue that remains unresolved. The service manager basically told me they hear the noise, can't find it and to just turn the radio up if I don't want to hear it. That doesn't solve the issue. It's a loud rattling noise coming from under the car (exhaust area). While Rodi has been super nice and understanding, my car still hasn't been fixed.
Alisha C.
Atlanta
Business Response
Hello Alisha, Thank you for your feedback. We strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0704 to discuss your concerns, as your satisfaction is of utmost importance to us. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
Second purchase there. Enjoy working with Rodney Trimm.
Stephen L.
Canton
Business Response
Hello Stephen, We're glad to hear you enjoyed your visit. We sincerely value your business and look forward to your next visit! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Sales Customer
Great team to work with also good sales guys and girls with good experience.Dealership look great.
Rapheal J.
Roberta
Business Response
Hello Rapheal, We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
The service was excellent. Zack took great care to insure I was a satisfied GMC owner. My vehicle was in and out very timely. I could not be happier with the dealership service department. 5 stars.
Leonard F.
Smyrna
Business Response
Hey Leonard, Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hello Stephen, Thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
On time, did service on auto quickly and very polite.
James W.
Atlanta
Business Response
Hi James, It is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Your staff is efficient and friendly. Radi is thorough in all aspects of this transaction. He makes sure he explains the service your vehicle has had and answers any questions I have. I learn. Marco was pleasant when he drove me back and forth to the dealership.
Judy W.
Marietta
Business Response
Hello Judy, Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed it here at Capital Buick GMC, LLC! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hello Maxy, We're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Very pleasant experience from start to finish!
Dennis G.
Dallas
Business Response
Hi Dennis, We are very happy to have provided you with such a positive experience! Thank you again for choosing Capital Buick GMC, LLC and we hope to see you again. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Flawless!!!! The Service Department handles all services and repairs with the utmost of due diligence and acute sensitivity. I am very glad I have found such an amazing Dealership with its accompanying exceptional Service Department.
Christian A.
Atlanta
Business Response
Hello Christian, We're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
After bringing my vehicle in for a diagnostic on Friday because the engine light flashed on and off I was told that I needed a tuneup and work done to the ignition coil. The service charge was $1200 which I paid believing my vehicle was in good hands and fixed. Several hour ms laters on my way home from dinner my truck cut completely off, with no warning. The steering wheel locked on me and my truck almost hit the car I front of me because I had no control. There was absolutely on power to my vehicle. I was on a dark two lanes road when this happened and two cars almost ran into the back of me with my family in the car. Luckily tow pedestrians got out of their car to help me in this dangerous situation. It was 7:47 pm when they help my car get out of harms way. I called several tow companies and the quickest that one could arrive was 11:52 am. Meanwhile me and my family were stuck inside a 32 degree vehicle freezing. On top of that when I called the service department the next day. They told me that one they could not tow my car back to the dealership and two they could not see what was wrong with my vehicle until Monday. I expressed over and over again that I needed my vehicle for work, but I was repeatedly told that there was nothing that no one could due until Monday. I asked for the corporate number and was told there was none. I asked to speak with management. I was told that management was not available. I wish that someone could actually listen to the call because all we heard was excuses after excuses i had to pay for another tow to bring my vehicle back to your dealership. I to fight for a vehicle loner. On Tuesday the dealership called stating that they knew what was wrong with my vehicle and was the it was the battery and the alternator. I wish that your dealership had trained mechanics that could give the correct inspection on cars when there is a problem. After I was given the second set of problems after my vehicle left your place of service and broke down hours later. I was told it would be another $1200 to fix my truck. I guess your service department thinks money just grows on trees. You think that I’m going to just let you keep playing and with my truck and eventually you will find out what the problem is. There was no way in the world that I would let you guys ever work on my truck again. You are a rip off. I paid $1200 worth of work and you didn’t fix any problem with my truck. My truck was worse after it left your service. And on top of that I needed up with $180 of towing fees. My experience for me and my family was for from this dealership. I work for a construction company who I don’t want to name and I have told the CEO not to send any of the trucks to your location. This situation truly angered me and the treatment of me from your service employees was fuel to the fire. I have never in my life taken my vehicle to be fixed and it broke down hours later. I use my vehicle for my job and it is really important. There are only tow dealerships that I have allowed to work on my vehicle. I mostly bring my vehicle to your location for oil changes and no major work. I have never had this problem having any major work done. I can say that based on the way you guys handle business that customer care is at the bottom of your concerns. Please call me. I would love to speak with someone in management me being in management myself.
Michael M.
Stone Mountain
Business Response
Hello Michael, We are disappointed to learn of your experience here at Capital Buick GMC, LLC, but will take this opportunity to improve. Our manager would like to speak with you more regarding this matter. Please reach out to us at (770) 872-0704. We look forward to hearing from you. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
Theo and Jimmy were awesome. Handles almost everything over email. Seamless experience
Thomas E.
Atlanta
Business Response
Hi Thomas, Thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200