378 Reviews Found
Confirmed Service Customer
The service was great however, I am disappointed concerning my warranty coverage. Because the part was not covered and I feel that it should have been, I was unable to get my vehicle repaired.
Denetra H.
Powder Springs
Business Response
Hi Denetra, We truly appreciate your honest feedback. Please reach out to us at (770) 872-0704 when you can so we can address this situation directly. Thank you and have a great day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
My paperwork has the wrong date of birth on it.
Angela P.
Enterprise
Business Response
Hi Angela, we appreciate you taking the time to leave us this feedback. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Capital Buick GMC, LLC (770) 872-0704 Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Service Customer
Service Advisor Radi was very professional and knowledgeable. Great Job
Ricky F.
Mableton
Business Response
Hi Ricky, We're glad to hear you found our staff was so knowledgeable and helpful! We do hope we can be of assistance in the future. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
Very positive energy helped us through the whole process answered all our questions in detail over all outstanding service! we love our New car!!
Manuela M.
Smyrna
Business Response
Hi Manuela, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Service Customer
My 2015 Canyon developed a vibration at 75 mph. I called in and spoke with Zack and he guessed it was the transmission which made no sense to me. Anyway, I brought it in and Radi and I discussed it and we both were leaning towards it being a tire issue. It turned out to be a tire issue, and it was rectified correctly.
Kevin S.
Marietta
Business Response
Hi Kevin, We appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Capital Buick GMC, LLC Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Dealership went above and beyond regarding repairs to my older Sierra pick up.
Vincent M.
Atlanta
Business Response
Hi Vincent, We're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
They are very professional,they were very helpful..
June M.
Smyrna
Business Response
Hello June, We are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Service Customer
I did not check this Dealership prior to the purchase of my vehicle for loaner cars and cleaning vehicles. This service would definitely increase the review ratings.
Calvin R.
Winston
Business Response
Hello Calvin, We appreciate you taking the time to leave us this feedback. Thank you again for choosing Capital Buick GMC, LLC and we hope to see you again. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
The staff at the service desk were awesome. However, I learned the sales team will tell you ANYTHING to get a sale. I was told my oil changes were free for a year and that wasn't true. I was told I'd get $500 in rewards to use, guess what? Also not true. Imagine my surprise having to come out of pocket for an oil change a little under 7 months of purchasing the car. There were other things that i was told that weren't true, but I'll get off my soapbox. My friend was looking to trade his Silverado in for the new Denali and I told him to go to a different dealership because of the salesperson here.
Tawanda D.
Grayson
Business Response
Hello Tawanda, It is disappointing for us to hear that your experience was anything less than great. When you have an opportunity, please reach out to us at (770) 872-0704 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Very Polite and Knowledgeable and full of respect...A Rarity in today's culture!.............. I am in my Eighties still loving my cars........
Joseph V.
Atlanta
Business Response
Hi Joseph, Thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
The team was very nice and professional. I did not have an appointment for my oil change but they were able to accommodate me walking in and they also provided the shuttle service for me. I’ll definitely be back to this location.
Allia D.
Decatur
Business Response
Hello Allia, We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Radi promised me that they were going to fix the engine sensor that was causing the engine light to to come on,he charged me $ 1300 ,l dropped the car late in the afternoon and the following day by noon the car was ready for pick up.l was suprised how quick they took care of the issue but anyway l went got it. Radi said they had taken care of the issue and that the engine light had gone away and my car was ready for emmisions.l paid my dues and drove off happy,halfway to my house the light engine came back on.l was not supprised for because they fixed my car very fast,down in my gut l felt it was a Bogus quick fix.Drove back he plugged a code reader and told me a NEW CODE had appeared that needed $2,600 to fix.You can imagine how l felt and still feeling right now with money so scarce.Honesty and integrity will take you a long way.
Catherine M.
Canton
Business Response
Hi Catherine, It's upsetting to hear that your experience was anything but stellar. We'd like the opportunity to discuss this with you. Please reach out to us at (770) 872-0704 at your earliest convenience to discuss how we can turn your experience into a positive one. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Radi was great at keeping me updated on my truck! Thank you everyone there!
Ashley P.
Douglasville
Business Response
Hi Ashley, Thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Customer service great, but don't like the price change for oil change
Jamal D.
Conyers
Business Response
Hi Jamal, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
I had a pleasant & stress free buying experience. I highly recommend this location & ask for Mr. Kenya (Blake) Bandilai he will go above & beyond to make your car buying experience positive & satisfying.👍🏽🙂
Donna J.
Ellenwood
Business Response
Hi Donna, Your satisfaction is our top priority. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Service Customer
Zack delivered the best customer service experience I have received at this dealership.
Samuel H.
Atlanta
Business Response
Hi Samuel, Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
I was blindsided by the 30+% change for a oil change and a tire rotation.
Annsonita R.
Atlanta
Business Response
Hello Annsonita, We are disappointed to see your low star rating. Please reach out to us at (770) 872-0704 when you can so we can address this situation directly. Thank you and have a great day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
Wonderful family dealership that we have trusted to buy and service multiple cars. Dealerships as good as this one is hard to find.
Elizabeth H.
Marietta
Business Response
Hi Elizabeth, We are so happy to read such a great review about Capital Buick GMC, LLC! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Business Response
Hi David, Thanks for your praise of our team. We hope to be of service to you again in the future. Best wishes, Capital Buick GMC, LLC Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Great customer service. Zach is wonderful and keeps me informed on what needs to be done.
Phyllis G.
Riverdale
Business Response
Hello Phyllis, We appreciate your positive review about your recent experience with Zach! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213