My Sales rep was excellent!!! My only concern was the Finance lady. There was a difference of pricing that I was quoted vs what finance. There was a computer error on the quoted price, which then calculated different when the finance process started. I declined the offer there, but then the sales rep came in and said she would look into it and see if they could work with me. The finance lady said, "You will be cutting in this young lady's paycheck". I felt that was very unprofessional and not necessary. Management was able to negotiate and we moved forward with the sale. I do not recall the sales lady name. She did not say thank you after the signing. No good-bye, etc. Very unprofessional. Overall Sarah my sales rep was outstanding!!! Please make note of that. Very down to earth person and made me comfortable.
We appreciate you taking a moment to leave us this wonderful feedback! The safety and satisfaction of our customers is our highest priority, and we're happy to learn you felt comfortable during the entire transaction. Let us know if there's anything else we can do for you; be it service or sales. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Sarah was fantastic. I loved buying the car from a women. She was efficient, smart and knew everything about the car. I looked at many cars (Honda, Toyota and Lexus) and no one knew their cars like Sarah.
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! If you have any further questions, please give us a call. We're always happy to help!
OMG! What more can I say Capital Buick GMC ROCKS!!! Sarah was outstanding, she helped us order the perfect GMC Yukon SLT and kept us updated with the manufacturing and the delivery of the vehicle. Mrs. Donna was excellent and very pleasant to work with on the phone. Mr. Ronald who delivered the vehicle to our home because we live out of the state was very professional. I would highly recommend Capital Buick GMC and will definitely be using them again.
Emily, our team works hard to make sure every guest feels confident in the customer service they received. We are happy to hear that you enjoyed your visit! We're here to help, so please let us know if there's anything else we can do for you.
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting with you again in the future. Take care!
Sandra, thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.
I���ve never had a bad experience at the dealership. My last visit was, as usual, outstanding. All staff are courteous, kept me informed, gave clear feedback on what was done and might need to be done in the future.
Larry, thank you so much for your business! We are happy to hear that our team provided you with exceptional service. If there's anything else we can do to assist you please don't hesitate to give us a call.
Clark, we really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
Charles, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
I gave you guys a perfect survey but in reality I expected better customer service from you guys. You guys did service on my wife���s vehicle 2 weeks prior and left lug nuts of of the front right wheel. I drove the car in to get you guys to put them back on. At first you couldn���t find any and eventually found some. My wife had driven to Tennessee twice with the lug nut missing in a Denali which I���m pretty sure is not safe in the mountains. I received no ���how can we make this better, this should have never happened, sorry your family rode around unsafe for 2 weeks, some confidence in the service dept. Thank you to the service mgr who got the lugnuts put on 1hr and a half later(not his fault). Service is all some dealerships have right now due to lack of cars so let���s not lose this customers. Just a heads up to the GM. Have a nice day and I���m still a customer just a disappointed one.
Samantha, thank you for this excellent feedback! We're glad to hear that our team provided with a memorable experience. We're always here to help, so please let us know if there's anything else we can do for you.