314 Reviews Found
Confirmed Sales Customer
We enjoyed the buying experience at your dealership and with Micheal very much. We felt respected and treated honestly at all times. Waiting to finishing the paperwork details took a rather long time though.
Kelly L.
Tallahassee
![2023 Buick Envision LRBFZSR43PD234524](https://api.sincrod.com/social/1.0/image/caravatar.png)
Business Response
Hello Kelly, We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Capital Buick GMC, LLC! Sincerely, James Jacobs General Sales Manager James.jacobs @capitalbpg.com (770) 618-7200
Was this review helpful?
Confirmed Sales Customer
Good customer service while in store. Once car purchase, I did not get no call back after the salesman said someone will be in touch with me to help set up OnStar and WIFI. I have called and left messages and still no response. Seems as if once the car is sold they don't care anymore.
Broderick J.
Stockbridge
![2024 GMC Sierra 1500 3GTPUJEK9RG247836](https://inv.assets.ansira.net/evox/color_0640_032/53744/53744_cc0640_032_5IR.jpg)
Business Response
Hello Broderick, We would like the opportunity to address your concerns. Please reach out to us directly at (770) 872-0704 when you have a chance. Thank you, and we look forward to hearing from you. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
Appointment made a couple days in advance. Drop off and Wait - less than an hour for oil change and tire rotation.
Brian B.
Atlanta
![2024 GMC Sierra 1500 1GTUUHE80RZ247711](https://inv.assets.ansira.net/evox/color_0640_032/54036/54036_cc0640_032_5IR.jpg)
Business Response
Hello Brian, Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
The service advisor very professional, explained all the services being performed, little prices , no Problem as long as the work is satisfactory.
Willie W.
Atlanta
![2017 Buick Enclave 5GAKRCKD9HJ219451](https://inv.assets.ansira.net/evox/color_0640_032/11289/11289_cc0640_032_17U.jpg)
Business Response
Hello Willie, We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
![2017 Buick Enclave 5GAKRBKD5HJ215097](https://inv.assets.ansira.net/evox/color_0640_032/11283/11283_cc0640_032_17U.jpg)
Business Response
Hi Ken, Thanks for highlighting some of our staff who helped make this such a great experience! If you're ever in need of more help, please let us know! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
Radi, my service advisor, always provides excellent customer service. He is knowledgeable and easy to work with. During my visit yesterday, I was extremely disappointed that the service center informed me that are charging a 3% credit card processing fee on all purchases. No one pays by check anymore and debit card payments are more open to fraud. The credit cards are the main form of payment and the processing fee is the cost of doing business. I do not like to be nickel and dimed. I have been very loyal to this service center, despite being able to go to less expensive options. Unfortunately you have now lost a customer. I will not be returning to this service center. This is a policy you should reconsider!
Cathy O.
Atlanta
![2021 GMC Yukon 1GKS2DKL5MR232343](https://inv.assets.ansira.net/evox/color_0640_032/14491/14491_cc0640_032_G1W.jpg)
Business Response
Hi Cathy, We regret to hear that you had this experience with us. We would like an opportunity to restore your confidence in our services. Please reach out to us at (770) 872-0704 and we will work towards resolution! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
Took wonderful care of my Sierra. Service time was quick and I was out in no time.
Leonard F.
Smyrna
![2021 GMC Sierra 1500 1GTU9DED1MZ133748](https://api.sincrod.com/social/1.0/image/caravatar.png)
Business Response
Hi Leonard, We're glad everything was completed quickly and to your satisfaction! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Capital Buick GMC, LLC! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
![2022 Chevrolet Silverado 2500 HD 1GC4YREY5NF140160](https://inv.assets.ansira.net/evox/color_0640_032/15521/15521_cc0640_032_9V5.jpg)
Business Response
Hi Robt, Thank you so much for your positive comments about Capital Buick GMC, LLC! Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
Courteous, professional and excellent service from manager to assistant.
Eviolet L.
Smyrna
![2016 Buick Encore KL4CJASB0GB694244](https://inv.assets.ansira.net/evox/color_0640_032/10845/10845_cc0640_032_GAN-BT3.jpg)
Business Response
Hi Eviolet, Our staff is committed to providing each of our clients with the best automotive experience! We hope to be of service to you again in the future. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Sales Customer
Our salesman Jeancy Was wonderful to work with. The finance person I am not sure of his name, but he was very helpful to us as well.
Joyia B.
Dallas
![2024 Buick Encore GX KL4AMFSL4RB111441](https://inv.assets.ansira.net/evox/color_0640_032/52452/52452_cc0640_032_G98.jpg)
Business Response
Hi Joyia, Thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
Was this review helpful?
Confirmed Service Customer
Capital Team once again showed transparency and my trust continues to deepen . Roddy is super
Steve M.
Powder Springs
![2013 Buick Verano 1G4PT5SV2D4211058](https://inv.assets.ansira.net/evox/color_0640_032/8751/8751_cc0640_032_GAN.jpg)
Business Response
Hi Steve, Thank you for choosing Capital Buick GMC, LLC as your first choice for all your automotive needs! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
Was this review helpful?
![2020 GMC Yukon XL 1GKS1HKJ7LR181340](https://inv.assets.ansira.net/evox/color_0640_032/13818/13818_cc0640_032_G1E.jpg)
Business Response
Hi Reginald, Your satisfaction is important to us, so we want to sincerely thank you for choosing Capital Buick GMC, LLC and we hope to see you again soon! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
Was this review helpful?
![2023 GMC Terrain 3GKALXEG7PL271150](https://api.sincrod.com/social/1.0/image/caravatar.png)
Business Response
Hi Dorothy, We are so happy to read such a great review about Capital Buick GMC, LLC! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
Was this review helpful?
Confirmed Sales Customer
Pabalo was incredible and will always choose to work with him.
Jennifer H.
Mableton
![2024 GMC Yukon 1GKS1BKD9RR223085](https://inv.assets.ansira.net/evox/color_0640_032/54038/54038_cc0640_032_G1W.jpg)
Business Response
Hello Jennifer, Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
Was this review helpful?
Confirmed Service Customer
Had a check door switch message on dash Came in check it out wanted over $900. To replace got it down to $750. Said the had to take door panel off .After work was done total came out to $836.54 on invoice it shows labor 2 hours.The labor was $503.86 that puts the labor rate at $251.80 hour Looked to you tube their two screws where switch is take the two screws out. And take part out not a 2 hour job.
Danny B.
Powder Springs
![2019 Buick Enclave 5GAERDKW0KJ139788](https://inv.assets.ansira.net/evox/color_0640_032/13097/13097_cc0640_032_G1W.jpg)
Business Response
Hi Danny, Thank you for leaving feedback. Please reach out to us at (770) 872-0704 so we may identify ways to improve your experience. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
They were unable to replicate our issue. Sadly, the truck is not fixed. They didn't charge us though. That was refreshing!
Marc B.
Mableton
![2019 Chevrolet Colorado 1GCGTEEN6K1337714](https://inv.assets.ansira.net/evox/color_0640_032/13074/13074_cc0640_032_9V5.jpg)
Business Response
Hello Marc, We really appreciate your feedback! If you have any further questions, please don't hesitate to reach out! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Sales Customer
This is the fourth new car I���ve purchased at Capital GMC because of the people. Theo Pentenzi helped me find the exact truck I was looking for at the price I wanted to pay. It was not easy to find but he did it and figured out a way to negotiate with another dealership to bring it to me. Charles Dorsey went the extra mile to find any discounts available to me for my purchase. I had no idea my Costco membership gave me an added discount! James Jacobs is always available to help with any questions I have had over the years. Capital is the only place I need to go for all my new truck purchases and service.
Andre D.
Marietta
![2024 GMC Sierra 1500 3GTUUGEL5RG213908](https://inv.assets.ansira.net/evox/color_0640_032/54036/54036_cc0640_032_5IR.jpg)
Business Response
Hi Andre, Thanks for highlighting some of our staff who helped make this such a great experience! We appreciate your loyalty to our dealership and look forward to seeing you next time! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
Was this review helpful?
Confirmed Sales Customer
Customer service was fantastic. They had the Yukon I wanted and they allowed my supplier discount
David C.
Smyrna
![2024 GMC Yukon 1GKS2CKD2RR263088](https://inv.assets.ansira.net/evox/color_0640_032/54038/54038_cc0640_032_G1W.jpg)
Business Response
Hello David, We're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
Was this review helpful?
![2016 Cadillac XTS 2G61M5S35G9100885](https://inv.assets.ansira.net/evox/color_0640_032/10743/10743_cc0640_032_G1E.jpg)
Business Response
Hi Quinton, Thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Sales Customer
Can't complete car set up missing information
Lawerance B.
Marietta
![2024 GMC Acadia 1GKENKKS1RJ173670](https://api.sincrod.com/social/1.0/image/caravatar.png)
Business Response
Hello Lawerance, We appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200