Always warmly greeted and always given swift attention. Only tool I wish the service managers had was noted on the maintenance package sold to me when I got the car - it shows that you have a need to improve that communication/information in your process procedure. Keep looking at that process, I know you are up to the challenge
I was happy with the service until while on my way home the check engine light came on. When I arrived home, the car was having the same trouble: not turning off when I disengaged the key and the car is off. Very disappointed
The staff was friendly but was very slow at responding, they would not return my calls until a day later. They charged me a diagnostic fee even though I already knew what was wrong with my car. I also asked to do an oil change but it was not completed over a day later when I went to pick the car up. The dealership also let my battery run down, so I had to jump start the car and leave it running over an hour to charge the battery. Overall a very bad experience.
Ms. Brooxie approached me several years ago while I was having my Pontiac G6 serviced a few years ago. She was friendly and not pushy and I took her car. When I started looking at cars about a year ago, knowing how well Capital Buick has serviced my Pontiac (with a couple of hiccups that were addressed), I decided to start my shopping experience there. Ms. Brooxie took me on a test drive but I wasn’t quite ready to commit. Later I decided to wait until Chevy did the reboot of the Blazer and see how that went. Ms. Brooxie stayed in touch, even pointing out the similarities of the Blazer and the Acadia but I wouldn’t budge. Finally, this year, after testing the Blazer and Acadia, I opted to go with my original choice, the Terrain Denali. Ms. Brooxie knows all of the above but what she doesn’t know is the next part of this long story. When I was in the waiting room of the service department at Capital, another customer told me that she had purchased her GMC product at Hennessey GMC in Morrow. When I decided to start looking for a vehicle, I added Hennessey GMC into the possible dealerships. I was even working with them on a deal as Capital didn’t have a Terrain with the options that I wanted on it. I decided to reach out to Ms. Brooxie one last time to see if she could get the Terrain and options that I was really looking for. She found what I wanted (and more!) was able to come back with an amazing deal, literally, while I was in the Hennessey dealership. She sent me the information regarding what she was able to find. I stepped out and called my dad and told him about the predicament: I could show Hennessy the deal Ms. Brooxie sent and have them match it right there or I could go with Ms. Brooxie. My dad said, “Here’s the thing: you’ve done your home work and at the end of the day, you could probably get both places to the same deal; but what does your gut tell you to do? What makes the most sense?” And it was obvious: to go with Ms. Brooxie and Capital who had taken care of me for nine years since I moved to Georgia. Even after she had to change the original offer a bit, it was an easy choice. Loyalty is important to me, and Ms. Brooxie and her personal care and commitment to do the work to find me what i truly wanted made all the difference in selecting my first brand new car. Thanks you Ms. Brooxie and the Capital Buick Service team! Both Ms. Brooxie’s amazing service and the history of care from the Service team helped me in this process and I look forward to additional years of partnership!
Reneka, we appreciate your kind words. The entire team at Capital Buick GMC thanks you! Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you in the future!
The service was great but my agent didn't really seem to be enraged with me. I wanted to get some channe out of my car because I was hungry and the vending machine didn't take card. He informed me that the machine was broken. 10 minutes later, 3 people used the same machine that clearly wasn't broken. I informed him but it didn't seem like he much cared.
Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.