I was told on the phone that the total of my service would be 650, but then in person, he hadn't told me the entire price over the phone- he misunderstood my question on the phone, and then the total was 884 dollars. I wouldn't have done all of the services had I known that was the total price. Also, I expect my car to be run through the car wash when I pay close to 1,000 for maintenance at a dealership, and it was not.
I wasn't satisfied with this visit because they didn't rotate my tires. They usually do when I come and get an oil change but this time the customer service representative told me they couldn't do it because I have spacers on my vehicle. I've had spacers on my vehicle since I've been going to this dealership in 2017. It has never been a problem before yesterday.
Morgan worked with me. He was amazing. I wasn���t sure if I had a problem but wanted to check it out. He got me in within a couple of hours. I had to bring my one year old granddaughter with me. I needed help carrying her in as she was in her car seat and it was very heavy. Morgan was more than happy to help. We were there for a little over two hours. The noise I heard wasn���t a problem but I ended up doing three maintenance jobs on my car since I was already there anyway. Morgan checked on us several times. That little baby was miraculously as good as gold but it could have gone a different way. We were treated with such kindness. Thanks so much Morgan and Capital Buick for taking our initially tense situation and turning it into a very pleasant one.