Customer Reviews

Morgan the service guy was top notch!! However the shop guys fell way short with their lack of consideration with customers expensive vehicles. Greasy finger prints everywhere, zero interior protection ( floor covering, seat covering & steering wheel covering ) Had to leave my truck there because of a massive hole in my gas tank and when i picked my truck up still hardly any gas in it, guess there was not test done. Any way like i said the front end of the Service department was Great to work with!!

I purchased brand new 2021 GMC Yukon on Oct 12, 2020. I started having issues with the vehicle on Oct 13, 2020 with the headphones not syncing, then on Oct 16, 2020 a Service Safety Restraint System Light, then a few days late a Lock In Rear Seat Reminder light came on. At this time the vehicle had less the 500 miles on it and most of those were from driving it from the dealership. I have been getting the running around trying to resolve these issues. I was told that I could take the vehicle to any certified GMC Dealership. I took my vehicle to Five Star in Warner Robins, GA but they didn't want to help me because I didn't purchase the vehicle there. I took it to Hutchinson GMC in Macon, GA. They had it half a day on Oct 17th and from 8 AM to 2 PM on Saturday. They told me the vehicle was ready so I went to pick it up. Service was closed so I picked it up from the dealership. The manager there was nice. He tried to help me with the headphones but was not successful in getting them sync'd. On my way back to my mother's house, the Service Safety Restraint System light came on about 20 times. I called Capital back and explained the situation. Since I couldn't get any service near my mother's house, I had to take the vehicle back to Capital on Oct 19, 2020 and leave it. I live in VA and can't go back home until they resolve the issue with my new vehicle. If I leave my vehicle in GA, I will not be able pick it up until sometime in November when I am slated to come back to GA. I don't feel like a valued customer at all. I have purchased several vehicles and this is the 1st time I have been treated like this. The lack of care and concern as well as service for my vehicle makes me feel like they have no use for me now since they got my money. This is my 1st and last time every purchasing a GMC Yukon. I have a case with GM but they don't seem to care either. But I have faith in God that things will work out in my favor because I invest my hard earned money in a new vehicle that shouldn't be having issues like this.

Service advisory was great and the team was helpful.

Friendly service good work on the car

Great work by Radi and Tony!! Thank you guys!

Always seamless and courteous!!

Just got a expensive oil change.

Very clean, service and sales were very accommodating.

Great experience, from start to finish

Repeat customer, service has always been good.

Everyone was professional and courteous.

I was not oversold on anything other than what I came in for. I simply want to come in and want them to solve the issue at hand. The fact they did just that, reassures me that if there were other issues, I know I���m not being sold on service I don���t want but service I actually need.

The'o was very nice, knowledgeable and user friendly. I appreciate him working diligently so that I didn't have to wait long. Ms. Donna was sweet.

The customer service was superb from start to finish!!! The environment was structured to provide safety during COVID

Fast, efficient and reliable service

Good security and efficient service

I had a problem with the locks and it ended up being something I did but Morgan made me feel good and told me they fixed it and some other things and I really appreciated it

Excellent Customer Service

Great service but a little expensive.

Routine maintenance. A little weird with social distancing and Covid precautions, but completely prepared and well executed.