618 Reviews Found
Confirmed Service Customer
The service department isn't proactive. I have had my vehicle serviced there twice now and both times, I've had to call the service department numerous times to find out the status of my vehicle. It's a pain. The items that I complain about aren't always addressed. The write-ups didn't clearly explain which "fixes" would address each of the issues I reported. I guess you can say that I'm frustrated and I feel they can do so much better than what they are doing.
Cheryl M.
Stone Mountain
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Confirmed Service Customer
Adrien was my advisor and he was awesome! I appreciated his honesty and patience explaining everything. It was a good experience
Paul R.
Smyrna
Business Response
Hi Paul, thank you for taking the time to leave a review for us at Capital Buick GMC. We're happy we could meet your expectations! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Scheduling was quick and easy. There were plenty of times available, which was nice since it was a Saturday morning. The staff was friendly and helpful, I even received texts with updates and when I could return to pick up my car. I have been taken care of each time I have visited this dealership.
Alpha T.
Marietta
Business Response
Alpha- thank you for sharing this great feedback with us about your sales experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
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Confirmed Service Customer
Good service. Without appointment my car was serviced. Thank you.
Haren J.
Smyrna
Business Response
Haren, it's great to hear that you were happy with our team and we'd like to say thanks for giving us this review!
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Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.
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Confirmed Sales Customer
Brooxie did an excellent job and was a great person to work with! Would buy another vehicle from here and the dealership next time around!
Randy K.
Oxford
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.
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Confirmed Sales Customer
Our salesman was very professional and knowledgeable about the products.
Ronald R.
Atlanta
Business Response
Our goal is to provide top-notch sales so we appreciate your kind words about your experience. The whole Capital Buick GMC sales team would like to thank you for coming in and we hope to see you again in the near future.
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Confirmed Service Customer
Great customer service from a very friendly and knowledgeable staff.
Tekeshia H.
Austell
Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
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Confirmed Service Customer
The saleswoman who sold me the truck is a liar.
Joelma D.
Marietta
Business Response
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
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Business Response
Walter, we appreciate the kind words!
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Confirmed Sales Customer
I came in as a walk in after seeing an advertisement for some remaining 2018 Sierras. Harold was great to work with! He showed me what I was interested in and within an hour we had reached a deal. Great Experience!!
Ray E.
Waleska
Business Response
Hello Ray, we are glad we could help! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
on time every time. MR Q is the best. 5 star all the way !!!
Randy W.
Cartersville
Business Response
Our team will be so happy to read your great review. If you ever have any questions or concerns don't hesitate to give us a call!
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Confirmed Service Customer
I was greeted promptly and received detailed info on what my service entailed, recommended services, & kept informed of completion status so it made for an excellent experience.
Lakecia S.
Marietta
Business Response
Thank you for sharing these kind words. We really appreciate you taking the time to write about our service department and hope to see you again in the future.
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Confirmed Service Customer
I seem to kept having bad experience at the service department, all the years that I have been coming here. I think it time to fine another place.
Kenneth H.
College Park
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Confirmed Sales Customer
Brooxie was wonderful to work with. I had to call back Saturday to talk to the service department and Jimmy was a great help. It was a great car purchasing experience.
Lisa F.
Aiken
Business Response
It is great to hear that our staff at Capital Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
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Business Response
Thanks for the great feedback!
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Confirmed Service Customer
It was a very pleasant experience. The service was great and it did not take 3 hours like it has at other dealerships. Was out within 1.5 hours.
David P.
Atlanta
Business Response
Wow, we're glad you had such a wonderful experience with us! We hope to see you soon!
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Business Response
It's great to hear that you were happy with our team and we'd like to say thanks for giving us this review!
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Business Response
We appreciate the kind words!
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Confirmed Service Customer
I got my 30,000 mile servicing and was happy when nothing else was found that needed tending to. I have had horrible experiences with other places always convincing me it’s dangerous to drive if I don’t get something taken care of right away. Thank you!
Kathleen B.
Marietta
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.