I was in for my first oil change and tire rotation that is complementary after buying a buick there. I was is a bit of a rush due to my work schedule and the service manager was able to get my vehicle in for service and back to me in a very short amount of time, even though they were busy. I really appreciated it!
I needed a new battery and they were great about getting anew one. Then; I get a call that recommends my next service that is "due." I was in the middle of something so I say sure get it done while the car is there. I got an air filter replaced- that wasn't due for service. 30.50 I got Fuel system service - that wasn't due for service. 159.00 I got brake fluid service- that wasn't due for service 104.95 I got Cabin air filter replaced- that wasn't due for service. 73.55 I got HVAC disinfection service - that wasn't due for service 79.44. WHAT I didn't get was an oil change which is due?? All of the above best I can tell aren't due till 45,000. Way after I return the car as a lease. I think I was charged for a lot of stuff that I simple didn't need. Can't believe that's how the department is supposed to run. Would love a reply.
Ms. Debbie Brown was AMAZING from start to finish! I feel she went above and beyond to help me with something that was very scary for me to deal with. When someone else tried to lead me in the wrong direction about getting my repairs done, I called Buick and she immediately stepped in, and assisted. She gave me courtesy updates & put me at ease about the work being done. The Capital Buick GMC Service & Collision Center always does great work & has excellent Customer Service. Thank you sooooo much!!!
Our salesman, Chris Mosley was very professional, and knowledgeable about our GMC truck, he’s nice, friendly and patient and fun to work with. Charles the finance person was also friendly and professional he made everything easy to understand, we enjoyed working with him as well. We are happy with the service we received from Capital GMC, made our vehicle purchase experience a pleasure.
As always, my experience was great. Everyone is always pleasant and I'm always in and out within a decent timeframe for my service. Clean room for waiting and I have a choice of a quiet room (which I always opt for) or the TV room.
Roddy is my service technician person. I normally drop my car off overnight or on the weekend. He kept me informed about the repairs and suggested other things I had missed. It’s good to know it’s people like him and his partner Ben. Both are great people. Smile when you come in know you by name. Firm solid handshake! Smile when you lo. A pleasure working and taking with them