So, it was my 2nd time at the Capital Buick dealership. None of the people there were bad or rude or anything, however, I felt that the customer service is not that great, and there is not much coordination between the parts guys and the service guys. I got a call from the Capital Buick saying that my parts had arrived and asked me to come to service. When I reached service, I was told to go to parts. The parts didn't have any idea, so they had to call service and so I was told to go to service again and that my parts will be there. Other than that, my experience went good. The work was done quickly.
Please note, the staff is not my issue. It is the product I was sold. The drivetrain has a horrible issue and this has been ongoing in my 2015 to include my 2017 GMC. I don’t think I will ever but another GMC after this.
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like the opportunity to make this up to you. Please contact our manager at (770) 884-6660 so we can make your experience a positive one.
I received fast, very good service. The only thing missing was a car wash that I always get when I go to my Cadillac dealership, along with a rental car without asking. Buick service is better than Chevrolet, but not quite as good as Cadillac or other Luxury dealerships.
Allan, our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Capital Buick GMC service team would like to thank you for coming in and we hope to see you again in the near future.
Hi, we regret to hear that your recent experience was anything less than exceptional. Exzellia, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership.
David, thank you for your feedback and we apologize that we did not meet your expectations. We want to look into your situation and discuss options to correct any mistakes. Please contact us at your earliest convenience so we can work on a solution.
Partly my fault; I forgot to mention a problem; called back five min after I dropped the car off. Went to get the car and they completely forgot to look at the second problem. Not a big issue but I had to take to the service station the next morning to have a prob fixed that should have been done that day.
Here at Capital Buick GMC, we strive for excellence, and are disappointed to hear that you received anything less. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Capital Buick GMC (770) 884-6660
Lisa, it's our pleasure to provide top quality customer service and we're pleased to hear that your experience reflected this dedication. Thank you for taking the time to share your experience with us. At Capital Buick GMC, we value our customers and we look forward to seeing you soon.
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Capital Buick GMC service team would like to thank you for coming in and we hope to see you again in the near future.
I have a 2016 Buick cascada that was having a leak cause water to get in my vehicle at first when I called they didn’t had a place to put my vehicle in I spoke to a guy name his name was Adrian in the sales department my experience with him was a none caring attitude towards what I was going thru I had to wait 3 daysa to have my vehicle be inspected and repaired by Mr Erick he was the best simpathetic and followed up with me until my appointment date Dana in service she is such a darling love her she took care of me like always also robin who took for Dana while she was out on vacation I’m really happy with the way I was treated this is the main reason why I will do business with Buick Capital again when you have great employees they need to be value and rewarded. Thank you Dana and Mr Eric and robin
I had an excellent experience at this dealership. The staff and they worked really hard to give me a great deal on my new vehicle. I would highly recommend this dealership to all of my family and friends.
Our goal is to provide top-notch sales so we appreciate your kind words about your experience. The whole Capital Buick GMC sales team would like to thank you for coming in and we hope to see you again in the near future.
The team was very fast and efficient with my visit. I really appreciate the wifi signal so I can work remotely as well which makes the visits not really a hassle. I would be remiss if I didn't mention the awesome coffee machine too.
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Capital Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
Robert, we sincerely appreciate your feedback. Each employee is a valued member of the Capital Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Arnesha, we love hearing feedback from our customers and are glad that your visit went so well! We pride ourselves on providing top of the line customer service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again!