255 Reviews Found
Business Response
Hi Juanita, We really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
I have always had my 2015 Buick Verano serviced at Capital Buick & never have been disappointed
Larry A.
Marietta
Business Response
Hi Larry, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We do hope we can be of assistance in the future. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
I came in for a Transmission flush. Try 1st dried to sell me a new transmission for 7-8k. Then they tried to sell me a torque converter for over $2,000. Then they tried to sell me a Cadillac converter for 3,000. I came in to have a regular service not all the items being pushed on me.
Gregory Q.
Atlanta
Business Response
Hello Gregory, We regret to hear that your experience with us was not a more positive one. We'd like the opportunity to discuss this with you. Please reach out to us at (770) 872-0704 at your earliest convenience to discuss how we can turn your experience into a positive one. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Sales Customer
The entire team was amazing and very knowledgeable and helpful. They really worked hard to get me the best deal possible and I am loving my new Hummer EV!
Eric A.
Austell
Business Response
Hi Eric, We're glad to hear you found our staff was so knowledgeable and helpful! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Capital Buick GMC, LLC! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
Was this review helpful?
Confirmed Service Customer
I had an appointment and they took my car right in and checked out and fixed the items that needed to be fixed. All was good.
Jeanette D.
Smyrna
Business Response
Hi Jeanette! We're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Sales Customer
The sales people were really nice especially loan officer
Nita A.
Franklin
Business Response
Hello Nita, We're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
Was this review helpful?
Confirmed Sales Customer
Ed was very nice and provided all of the information that I needed.
Barbara W.
Marietta
Business Response
Hi Barbara, Our staff is committed to providing each of our clients with the best automotive experience! We do hope we can be of assistance in the future. Take care! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
Was this review helpful?
Business Response
Hi Benjamin, Your satisfaction is important to us, so we want to sincerely thank you for choosing Capital Buick GMC, LLC and we hope to see you again soon! Until the next time we meet, take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
I came in for a pre-scheduled oil change and suspect defective front driver light harness that goes back to the car/ engine. The service time was horrible. After waiting 4-5hrs for just an oil change, I was told they had the harness on order and that I would have to make another appointment to come back for the harness replacement. Not to mention throwing in that my heating hose was "seeping" (but I park in a garage and have found no evidence of any leaks/ seeps at all). I have had services in the past that were great and not so great at this particular establishment. I could see maybe continuing to put my trust in future services, but I would need to experience more consistency of great service and integrity.
Floyd F.
Mableton
Business Response
Hello Floyd, We strive for 100% satisfaction, and we regret to find out that this was not the case. We'd like the opportunity to turn your experience around. Please reach out to us at (770) 872-0704 at your earliest convenience to discuss how we can turn this experience into a positive one. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
I've been a customer for 11 years and am still driving the same car. I do not take my car anywhere else to be serviced. It is always an excellent experience.
Karen H.
Mableton
Business Response
Hey Karen, Thank you for choosing Capital Buick GMC, LLC as your first choice for all your automotive needs! We can't wait to see you again, have a great day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
My upgrade was finished earlier than expected.
Ronald H.
Fayetteville
Business Response
Hi Ronald, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
I dropped the vehicle off for a minor service Then my wife brought me back an hour later I was then told it would be another 3 hours I called my wife, she returned, picked me up and took me back home. Then I got a call my yukon was ready! Came all the way back Then I paid more than $1000 for a transmission fluid change and a cabin filter!!!! I called around after that and found I should have paid half that I am done
Glenn B.
Vinings
Business Response
Hi Glenn, We regret to hear that your recent experience was anything less than exceptional. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Capital Buick GMC, LLC (770) 872-0704 Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
Service at this dealership has always been professional, friendly and on-time.
Martin C.
Marietta
Business Response
Hi Martin, We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
The service team there are always professional and kind. I want to give a special shoutout to a young tech, and a service advisor (woman), that went above and beyond! Parsa and the service advisor are exceptional talents and kind human beings. There were several things that needed to be addressed. Both, Parsa and the service advisor took the time to articulate each issue and how best to address it. My appreciation for this dealership has been renewed. Thank you, Parsa, and Ms. service advisor.
Patrick J.
Fairburn
Business Response
Hi Patrick, We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
Prompt, courteous, professional service on product recall. Only issue was I was not notified when recall part was in stock. First contacted Capital Buick GMC in July 2023 about recall and was advised I would be notified when part was in stock. Had vehicle serviced later and still the part was available. I called about a week ago and asked about the recall part and was told it was available and scheduled service. Disappointed that I was not notified by the service department.
William B.
Smyrna
Business Response
Hi William, Thank you for your kind review; we are happy to pass along your comments to the team here at Capital Buick GMC, LLC! If you're ever in need of more help, please let us know! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
Mechanic tracked grease onto truck floor board, wiper fluid was not filled and never even got an apology when I took it back, shuttle car seems to always be dirty inside.
Joseph G.
Marietta
Business Response
Hello Joseph, It's upsetting to hear that you did not receive the top-notch service we strive to provide. We hope you are willing to give us another chance. Please reach out to us at (770) 872-0704 so we can work towards a resolution. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Business Response
Hi Joseph, Your satisfaction is our top priority. We hope to be of service to you again in the future. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
I made appointment for service online, arrived at time and date of appointment, requested service was performed in a reasonable amount of time. Thank you.
Jeff R.
Atlanta
Business Response
Hi Jeff, We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
Check in and shuttle service were good. Repair work handled on a timely basis. However, the battery is located in the trunk and the compartment cover was not put back in place upon completion of work. Additional antifreeze was added after replacing the thermostat. There was residue droplets on the windshield, rubber seal, and all over the engine parts. I opened the hood because of the smell. Would have appreciated better clean up after the work.
Barbara A.
Smyrna
Business Response
Hello Barbara, We appreciate you taking the time to leave us this feedback. We will use your comments to refine our efforts to ensure this issue does not happen again. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Business Response
Hey Francis, We appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213