593 Reviews Found
Business Response
We want all our clients to have a comfortable and stress-free experience with us! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
I had taken my car to another GMC, they could not fix the problem, and were not very helpful, I bought it from Capital Buick GMC LLC so decided to take it there, they kept it for a couple days and figured out the problem, I will continue to go here for service and to make my purchases.
Jennifer K.
Lithia Springs
Business Response
Hello, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi, thank you so much for your high rating. Until the next time we meet, take care!
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Confirmed Service Customer
Jimmy made my entire experience very seemless! I appreciate his professionalism and continuous communication regarding my vehicle and the process.
Nichelle T.
Smyrna
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We will be sure to pass along your compliments to our staff. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Fast and efficient. Did what they said they would do.
Duane N.
Atlanta
Business Response
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again!
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Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
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Confirmed Service Customer
Everything was great. Communication was fast and accurate.
Tatiana T.
Smyrna
Business Response
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
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Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
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Business Response
Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
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Confirmed Service Customer
It took 2 hrs for a scheduled oil change, that I sat on site to wait for.
Latease B.
Atlanta
Business Response
Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. If you are willing to give us another chance, please reach out to us at (770) 872-0704 to speak to our manager directly.
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Business Response
Thank you so much for your business! We are happy to hear that our team provided you with exceptional service. If there's anything else we can do to assist you please don't hesitate to give us a call.
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Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
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Business Response
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
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Confirmed Service Customer
Lately whenever I go for appointment they'll set my appointment but when I get there they'll tell me they can't get to my car for 3 or 4 days I think the customer service and the mechanics need to get together so that when you make appointment you'll know exactly what day they can assist you
Tyunia R.
Stone Mountain
Business Response
Hi, we're disappointed to hear of the negative experience you had at our location. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (770) 872-0704 so we can work towards a resolution.
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting with you again in the future. Take care!
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Confirmed Service Customer
I made an appointment for 8:00 a.m. and dropped the Yukon off the day before. I called at noon to check on the completion and was told they had not gotten to it yet. When I asked what the 8:00 appointment meant, I was told this was just the drop off time--they gave first priority to people who were waiting. I was not informed of this practice ahead of time. Also, I asked for the light sensor to be checked--my instrument panel often does not change from night to day mode when moving into sunlight--this can last for minutes or half an hour. I was told the computer showed no malfunction. When I asked if they had tried a simple test like putting a towel over the sensor and the removing it--or pulling the car out into the sunlight--I was told this was not necessary because the computer showed no problem. The manager did tell me he would work up a quote to replace the senor but it would not be covered under the extended warranty. When I picked up the truck, there was no estimate attached.
William B.
Atlanta
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Business Response
Andy, we appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
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Confirmed Service Customer
The work was completed in a timely manner and the staff was very courteous and professional.
Larry P.
Atlanta
Business Response
Larry, we appreciate you taking the time to leave us this excellent star rating! We look forward to working with you again in the future.
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Confirmed Service Customer
Went to Capital for oil change and tire rotation . Told Morgan tire pressure in right front tire was 24 psi and said rim does lose air every time air temp drops 15-20 degrees.He said tech would check it. At end of service tech reported a nail too near sidewall to repair. Need new tire. Did not believe tech. Paid bill and went to tire shop near me .Tire removed, NO Nail anywhere! He took off tire tech said was bad- right rear- ( had been moved from right front as I had reported ) Looked at entire tire twice as I watched , NO NAIL. Morgan had said he could get new Michelin next day- mounted and balanced for 300.00. I do not think tech made a mistake . He wanted to sell an expensive tire and get his bonus.Has happened before when I was told I needed new brakes but at next oil change brakes were fine. This kind of garbage really angers me. Tire is fine but no mention of rim or why this happens on this particular rim. I maybe old but I am not STUPID! If anything happens like this again I promise I will go past the dealer with this deception. I think an apology from service manager at least or higher is warranted. No problem with tire pressure since visit on 1-3-22. Also tech said brakes were in "yellow" stage. Do you think I believe that ? Have bought several cars from Capital but think twice next time. Sincerely, Stephen C. Diffley
Kitty D.
Marietta
