688 Reviews Found
Confirmed Service Customer
I made an appointment to take my wife's car in for an oil change and also decided to have the dealer install the roof cross bars (8 bolts) I had ordered from parts. I was there for 4 and a half hours.
Eric T.
Marietta
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Confirmed Service Customer
Made a 10am appointment online because my check engine light came on and wanted to see what the problem is. Arrive to a line of cars ahead of me because only 1 lane is open to it took a few minutes to check in. Can barely find any seating since most of the chairs have been removed. Wait approximately 2 hours and finally go to the front desk to see what is taking so long and the service advisor says my car hasn't even been looked at so I politely ask him to bring my vehicle to me and take it to Midas. He swears I told him I was dropping it off and I specifically told the first young lady outside that I had a 10 am appointment for a check engine light. Two other customers in the waiting area with me had a 9 and 9:30 am appointment for a simple oil change complained of the long wait as well. Someone finally came out and told them that their cars would be ready around 12:30 or so. Not sure why the service was horrible this time but won't be back.
Batecia L.
Fairburn
Business Response
Batecia, we sincerely apologize that we did not meet your expectations. At Capital Buick GMC, we always want to have happy customers and this feedback will help us improve. Please contact us at your earliest convenience so we can discuss what happened and work on a solution.
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Confirmed Service Customer
During my last two maintenance appointments I have experienced pressure to buy additional services that are not listed in my vehicle manual as a requirement for regular upkeep.
Sandra S.
Austell
Business Response
We apologize that we did not meet your expectations, but would like to thank you for providing us with this feedback. We want to research your situation and discuss options to make things right. Please contact our team at your earliest convenience so we can work on a solution.
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Confirmed Sales Customer
It was a quick process for the financial part and very nice people I had the pleasure of meeting.
Maria F.
Smyrna
Business Response
We are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please don't hesitate to reach out!
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Confirmed Service Customer
Service Advisor Jamie Roberts received me very professionally with having a scheduled appointment. I identified the issues requested to be done which she made it available for me to get things done. She notified me in the waiting room when items were completed. Reviewed all services received. Requested a followup. Thx for Advisor Roberts
Thomas L.
Atlanta
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for leaving us this response!
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Business Response
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
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Confirmed Sales Customer
People were very friendly and very helpful. Also easy to understand as in explanation and verbal
Amber P.
Young Harris
Business Response
We are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please don't hesitate to reach out!
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Confirmed Sales Customer
Very easy they came and pick me up and about 2hrs later I was in my new Encore
Linda W.
Atlanta
Business Response
We love hearing from our guests and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us. Have a great day!
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Confirmed Service Customer
staff was professional, prompt, and detailed with information to answer my questions and ensured that I understood the repair process
Gail S.
Atlanta
Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
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Business Response
Thank you for this positive rating! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again!
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Confirmed Sales Customer
Brooxie went above and beyond to help us in our search for a new vehicle. She answer all questions in a prompt and professional way. She followed up with phone calls after our purchase. We made a long trip to the dealership and she helped us drive away with the vehicle the same day...ultimately, avoid us having to drive back again.
Anna G.
Athens
Business Response
Thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.
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Confirmed Service Customer
I called in advance and made an appointment. They told me it will be about 40 min oil change. When I arrived on time. The guy told me it will take two hours. Then he came back and said they need to do more stuff on the car other than oil. Which they actually didn���t and I end up paying almost $600 while only coming for an oil change. This is EXACTLY why ppl don���t trust dealerships anymore. I will never ever bring my car back to you.
Avi M.
Marietta
Business Response
We apologize that we did not meet your expectations, but would like to thank you for providing us with this feedback. We want to research your situation and discuss options to make things right. Please contact our team at your earliest convenience so we can work on a solution.
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Confirmed Service Customer
Very thoughtful and considerate Service Advisor, Jamie Roberts, kept Me updated on the progress of my service and eliminated any surprise. I felt good about the experience
Clifford K.
Marietta
Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Confirmed Service Customer
I scheduled an oil change at 8 AM, dropped off car as recommended to do so due to current circumstances. No call or follow up throughout the day. I finally called about 3:30 PM, was advised by Rody car was ready. Got there about 4 PM and the vehicle was not even worked on, had to wait another 45 minutes to get service done. Was told that customers who wait outside get priority, this is why I scheduled and appointment....I had already been waiting for 8 hours. Jaime was the service advisor who did not call, left her a message and never reached out. Terrible experience.
Nicandro E.
Austell
Business Response
We apologize for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact our team at your earliest convenience so we can resolve your concerns.
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Confirmed Service Customer
It was good until I had to leave my car over night didn���t get offered a loaner car or nothing but besides that I���m satisfied with my service
Jerry G.
Atlanta
Business Response
We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
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Confirmed Service Customer
Rodi is accommodating, knowledgeable, friendly and reliable. I appreciate all he does to maintain my car���s performance.
Reneka E.
Atlanta
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes, Capital Buick GMC, Llc
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Business Response
Thank you for taking the time to share your feedback, Josephine. I'm happy to hear that our service team took great care of you during your visit. We look forward to seeing you again soon. Thanks!
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Confirmed Service Customer
Easy appointment scheduled, done quickly and returned clean. Couldn't ask for more. All wearing masks and observing health protocols.
Larry H.
Buford
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
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Confirmed Service Customer
From the moment I was greeted to my check out, I had the best customer experience! The staff was friendly, courteous and helpful. They told me what services my car required and provided me with an estimated cost. They also kept me updated on the status of my car. It was truly a great experience.
Jacqueline N.
Atlanta
Business Response
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Capital Buick GMC service team would like to thank you for coming in and we hope to see you again in the near future.