My appointment was made on line and the service writer was prepared for my visit. My Acadia was serviced quickly, all necessary work completed. I was on my way home in less than 2 hrs. I'm very satisfied with the experience.
I brought my truck in after I received dashboard and OnStar warnings about an issue with brake fluid/stabiltrack. The brakes were working fine. I was told I needed new brake pads and something else and the sensor for the brake fluid was malfunctioning. I was expecting a small job when I went in and it ended up being over $1000.00. That said, I do believe that the service writer and techs were being honest with me. The work was done in a timely manner and everything has been working fine since I got my truck. (They also washed it, which I appreciated.)
Hi Maxy, your satisfaction is important to us, so we want to sincerely thank you for choosing Capital Buick GMC, LLC and we hope to see you again soon! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Hey Melanie, your satisfaction is important to us, so we want to sincerely thank you for choosing Capital Buick GMC, LLC and we hope to see you again soon! We look forward to your next visit! Take care!
My prior service tech is no longer there and so I met and worked with Radi Rafailov for this first time during this service visit. Radi did an excellent job and I look forward to working with him again in the future.
hidden cost that donna Morgan never answered regarding where my $3700 discount ever was a reduction off the published list price... it never show up on the retail sales paperwork. she said you will never see it... she is right it is never to be seen, my expectation was that it should be deducted from msrp... never happened. I did get the 4.49% loan which I was told I lost the GM 1000 off. that still should leave $2700. sounds like all smoke and mirrors never to trust your dealership. Maybe I'm just not smart enough to understand, I tried to get clarification from Donna... never made sense, thus I am left with a never positive experience with Capital and any opinion if shared with others.Wish you would publish my response!!!!!! Brooxie was positive!
Hello Richard, we regret to hear about the situation you have described. Please reach out to us at (770) 872-0704 when you can so we can address this situation directly. Thank you and have a great day.
I was there to get my windshield replaced and asked if I could make an appointment to get my oil changed since it was getting close to closing time. The team did not hesitate and offered to do it right then since I was there. I appreciated it greatly! Wonderful service!
Hi Roshell, thank you for your kind review; we are happy to pass along your comments to the team here at Capital Buick GMC, LLC! We are always more than happy to assist you if anything else comes up. Take care!
Service advisor Zachery Hamby made sure I had the information I needed in what required attention. I went in for just an oil change, he ended up taking care of other services I needed within the shortest possible time. I even had my emissions done which saved me one more stop. Zachery was pleasant, professional and knowledgeable. He was able to suggest what needed without been pushing like a sales man. He has a great personality and I will recommend him to family and friends. He is an asset to your service department
Hi Christopher, your satisfaction is important to us, so we want to sincerely thank you for choosing Capital Buick GMC, LLC and we hope to see you again soon! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!