Morgan the service guy was top notch!! However the shop guys fell way short with their lack of consideration with customers expensive vehicles. Greasy finger prints everywhere, zero interior protection ( floor covering, seat covering & steering wheel covering ) Had to leave my truck there because of a massive hole in my gas tank and when i picked my truck up still hardly any gas in it, guess there was not test done. Any way like i said the front end of the Service department was Great to work with!!
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to make this up to you. Please contact us so we can make your experience a positive one.
I purchased brand new 2021 GMC Yukon on Oct 12, 2020. I started having issues with the vehicle on Oct 13, 2020 with the headphones not syncing, then on Oct 16, 2020 a Service Safety Restraint System Light, then a few days late a Lock In Rear Seat Reminder light came on. At this time the vehicle had less the 500 miles on it and most of those were from driving it from the dealership. I have been getting the running around trying to resolve these issues. I was told that I could take the vehicle to any certified GMC Dealership. I took my vehicle to Five Star in Warner Robins, GA but they didn't want to help me because I didn't purchase the vehicle there. I took it to Hutchinson GMC in Macon, GA. They had it half a day on Oct 17th and from 8 AM to 2 PM on Saturday. They told me the vehicle was ready so I went to pick it up. Service was closed so I picked it up from the dealership. The manager there was nice. He tried to help me with the headphones but was not successful in getting them sync'd. On my way back to my mother's house, the Service Safety Restraint System light came on about 20 times. I called Capital back and explained the situation. Since I couldn't get any service near my mother's house, I had to take the vehicle back to Capital on Oct 19, 2020 and leave it. I live in VA and can't go back home until they resolve the issue with my new vehicle. If I leave my vehicle in GA, I will not be able pick it up until sometime in November when I am slated to come back to GA. I don't feel like a valued customer at all. I have purchased several vehicles and this is the 1st time I have been treated like this. The lack of care and concern as well as service for my vehicle makes me feel like they have no use for me now since they got my money. This is my 1st and last time every purchasing a GMC Yukon. I have a case with GM but they don't seem to care either. But I have faith in God that things will work out in my favor because I invest my hard earned money in a new vehicle that shouldn't be having issues like this.
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at your earliest convenience to discuss how we can turn your experience into a positive one.
Thank you for taking the time to share your experience with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future. If you have any further questions, please give us a call. We're always happy to help!
Hi there, thank you for taking the time to leave a review for us at Capital Buick GMC, Llc. We're happy we could meet your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! We can't wait to see you again, have a great day.
I was not oversold on anything other than what I came in for. I simply want to come in and want them to solve the issue at hand. The fact they did just that, reassures me that if there were other issues, I know I���m not being sold on service I don���t want but service I actually need.
Our staff is committed to providing each of our clients with the best automotive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Capital Buick GMC, Llc!
Thank you so much for your business! We are happy to hear that our team provided you with exceptional service. If there's anything else we can do to assist you please don't hesitate to give us a call. We sincerely value your business and look forward to your next visit!
We appreciate your positive review about your recent experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Capital Buick GMC, Llc!