The service department isn't proactive. I have had my vehicle serviced there twice now and both times, I've had to call the service department numerous times to find out the status of my vehicle. It's a pain. The items that I complain about aren't always addressed. The write-ups didn't clearly explain which "fixes" would address each of the issues I reported. I guess you can say that I'm frustrated and I feel they can do so much better than what they are doing.
Scheduling was quick and easy. There were plenty of times available, which was nice since it was a Saturday morning. The staff was friendly and helpful, I even received texts with updates and when I could return to pick up my car. I have been taken care of each time I have visited this dealership.
Alpha- thank you for sharing this great feedback with us about your sales experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Our goal is to provide top-notch sales so we appreciate your kind words about your experience. The whole Capital Buick GMC sales team would like to thank you for coming in and we hope to see you again in the near future.
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
I came in as a walk in after seeing an advertisement for some remaining 2018 Sierras. Harold was great to work with! He showed me what I was interested in and within an hour we had reached a deal. Great Experience!!
It is great to hear that our staff at Capital Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
I got my 30,000 mile servicing and was happy when nothing else was found that needed tending to. I have had horrible experiences with other places always convincing me it’s dangerous to drive if I don’t get something taken care of right away. Thank you!