532 Reviews Found
Confirmed Sales Customer
Our salesperson, Brooxie was very knowledgeable and helpful in getting us what we wanted and had our new truck ready when she promised.
Sohrab R.
Duluth
Business Response
Thanks for highlighting a staff member that helped make this such a great experience! If you have any further questions, please don't hesitate to reach out. We're looking forward to your next visit with us!
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Confirmed Sales Customer
I looked online and found a 2021 GMC Terrain that said it would be shipped. I called a salesman that I spoke to before and informed him that I saw the deal that said I would get the car for 24,659. I told him that I wanted that vehicle and that I was already approved with capital one. He said that they had a new 2020 terrain that only had 3 miles but that was blacked out that I could get for the same price. This was before I introduced a trade in. When I got off work to sign the papers they didn���t use the approval with capital one but ran my credit and told me they got me financed with a bank at a cheaper rate but they didn���t even call capital one or use the approval that I gave them. They then cheated me because they said that they couldn���t give me the car for the 24,659 as promised on the phone and that my trade in of 4000 is what took it down to the 24k but it should have been cheaper than that because I was told and provided screen shots of the car online that said the car would be 24k before the trade in and then with the trade in and financing with capital one I could have possibly had a better feel for the car I bought. I feel cheated. I do not know what recourse to take. I spoke about all of this with the person whom I signed papers with and he said that he was only there to go over the past work with me and the office manager ran my credit. No one called and said that any changes were to be taken place and I was cop erected into a loan that was a lie. I don���t know who the other $4000 that I was told would come off of the car went to but Capital BPGmc is fishy business
Laresa J.
Marietta
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Sales Customer
Everything was as I asked for and the in/out time was kept to vary minimum so I could start my drive back to Ft Lauderdale. Rodney Evans handled everything as a true professional should.
Greg H.
Deerfield Beach
Business Response
We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
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Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
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Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
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Confirmed Service Customer
I was able to use the Dropbox for services and pick up my vehicle the next day. I appreciated the follow up call regarding the progress and when service was done.
Sylvia T.
Douglasville
Business Response
Our staff is committed to providing each of our clients with the best automotive experience!
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Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
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Confirmed Sales Customer
Eroll my salesman is a genuine guy, no pressure. Just great personality. Rodney was great as well.
Keith W.
Atlanta
Business Response
Our staff is committed to providing each of our clients with the best automotive experience!
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Confirmed Service Customer
Wish I would have know they needed to keep my car because they didn���t know what���s wrong with it. I would have made arrangements to get picked up and go to work the next day.
Christina P.
Douglasville
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
As soon as i arrived i was greeted by Morgan, Service advisor. The service went smoothly and i was completely satisfied. i would recommend this dealership to any customer who has a GMC or Buick
Marlon S.
Atlanta
Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
After visiting multiple dealerships, I was most pleased with the ability to work with Capital Buick GMC. They were accommodating, helpful, and never pushy. I'm very satisfied with my vehicle and overall experience!
Mary S.
Atlanta
Business Response
Thank you for this excellent feedback! We're glad to hear that our team provided with a memorable experience. We're always here to help, so please let us know if there's anything else we can do for you. We hope to be of service to you again in the future. Best wishes, Capital Buick GMC, Llc
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Confirmed Service Customer
Felt like I was taken advantage of financially. Things were not done and stuff I paid for that I didn't need to. My daughter had to bring my car back to get the right things done. But couldn't get a refund on the stuff I didn't need done.
Linda P.
Marietta
Business Response
Hi, we regret to hear that you had this experience with us. We would like to have a better understanding about your experience. Please reach out to us at your earliest convenience and we will do our best to resolve this with you.
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Confirmed Sales Customer
Sales and finance ladies were both awesome, a smooth experience in and out in a day! Highly recommend
Sean W.
Sandy Springs
Business Response
Hi there! We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
The customer service is stellar. We always leave pleased with the work of the staff
Leisha M.
08-Atlanta
Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
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Business Response
Thank you for this amazing review and congratulations on your new vehicle! The safety of our customers is our top priority, and we're so glad you were able to take advantage of our online options when making your purchase. If you have any questions or further needs, please don't hesitate to contact us. Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
I made an appointment and still waited for 1.5 hours for an oil change.
Randy R.
Austell
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Business Response
Hi, we are so happy to read such a great review about Capital Buick GMC, Llc! We hope to be of service to you again in the future. Best wishes, Capital Buick GMC, Llc
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Confirmed Service Customer
Waited an hour and a half to fix windshield washer that was fixed six weeks previously. Then I was told it was broken but the parts to fix it were not available. The next day, service advisor Morgan Gladson called and told me the parts were in. Took car in and it was fixed promptly and courteously in normal Capital mode. First day was disappointing, second was fine.
William W.
Marietta
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience.
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Confirmed Service Customer
James Jacobs and Donna Morgan helped me resolve an ongoing issue with my father���s purchase of a Buick Encore in January, just a few months before his death. I appreciated the sympathy and patience the team showed throughout and the responsibility they voluntarily took to help our family. It might not have been a huge issue, made it made a huge difference to have this come to a close.
Catherine P.
Marietta
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
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Business Response
We appreciate you taking the time to leave us this excellent star rating! We look forward to working with you again in the future.