457 Reviews Found
Confirmed Service Customer
The waiting room was very private like I would want it to be. As an elderly person, We like to have our vehicle put everything back like we want it to take off when leaving. My dashboard was showing my Oil level. I wanted to be back to a blank screen. They did come and put it to my milleage which was still not where I want it but my son met me at home to put it back. I do understand I was getting a oil change.
Lucy A.
Atlanta
Business Response
Hello Lucy, We appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Business Response
Hi Dorothy, We are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
I was greeted as I stepped out of my car, the whole process was much more friendly this time than in the past.
Marion C.
Atlanta
Business Response
Hello Marion, Thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
Looked at vehicle on a late Friday afternoon- Everyone was easy to work with. We ended up staying till almost 7:45PM and any one the was needed, stayed with no problem- Will recommend to anyone looking for their types of vehicles.
Lynn A.
Ooltewah
Business Response
Hello Lynn, Thank you so much for your positive comments about Capital Buick GMC, LLC! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Sincerely, James Jacobs General Sales Manager James.jacobs @capitalbpg.com (770) 618-7200
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Business Response
Hello Brian, We regret to hear that you are displeased with your recent experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (770) 872-0704 when you have a chance. Thank you, and we look forward to hearing from you. Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Business Response
Hello Nikeeta, We are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
As best I can tell (I’m NOT a mechanic) everything that WAS done is good. However, I asked my service manager to have the rear wiper replaced and if I could get a courtesy car wash. He answered “yes” to both. At checkout, I asked if car wash was done and was assured it had been. Took keys and went to leave. Car had NOT been washed. Then I noticed the rear wiper had not been replaced, either. Upon closer inspection of the invoice, discovered it was not included by service manager and I was not charged so I left without pursuing either. The courtesy car wash has been missed more times than not. If you aren’t going to honor it, please just say so.
Elizabeth G.
Marietta
Business Response
Hi Elizabeth, We appreciate you taking the time to leave us this feedback. Please reach out to us at (770) 872-0704 when you can so we can address this situation directly. Thank you and have a great day. Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Business Response
Hi Michael, We're so glad you enjoyed working with Zac. If you're ever in need of more help, please let us know! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Business Response
Hi Nikki, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, James Jacobs General Sales Manager James.jacobs @capitalbpg.com (770) 618-7200
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Confirmed Sales Customer
I give good credit to Brooxie she made it easy for me to get that Buick that I really want. She took time out and sit down and help me with questions and answers. I really appreciate that she’s number one thank you. PS I’m really loving my car. Thanks a lot.😎
Cornelius D.
Marietta
Business Response
Hi Cornelius, We're so glad you enjoyed working with Brooxie. Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, James Jacobs General Sales Manager James.jacobs @capitalbpg.com (770) 618-7200
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Confirmed Service Customer
Radi always takes care of me and my Bessie!!!
Meredith W.
Atlanta
Business Response
Hello Meredith, Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes, Capital Buick GMC, LLC Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
Edward was great to work with and very responsive. He was able to hold the vehicle for me while I went out of town and answered several questions about the down payment and financing. I would highly recommend anyone interested in a GMC to go to Capital.
Michael N.
Atlanta
Business Response
Hi Michael, Thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day! Sincerely, James Jacobs General Sales Manager James.jacobs @capitalbpg.com (770) 618-7200
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Confirmed Service Customer
All I can say is job well done thank a lot for everything . Radi done a great job with helping me . I was away from home traveling and they helped me more then my home based GMC dealership . Keep up the good work guys . I’m not sure what the mechanic name but I also was to thank him he jumped right in . I’m so grateful !
Garrett Q.
Woodbridge
Business Response
Hi Garrett, We're happy you found our staff to be so supportive during your experience here at Capital Buick GMC, LLC. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Had a 10: 30 am scheduled appointment. 30,000 miles check out and one recall was done. 11:45 am my vehicle was done and ready. Good job.
Windell J.
Atlanta
Business Response
Hello Windell, We're glad to hear you enjoyed your visit. Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
The experience was good other than me waiting and extra day to pick up my car.
Charles G.
Powder Springs
Business Response
Hi Charles, We appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
staff was courteous and prompt, BUT i did have one issue and the complimentary car wash on my GMC truck knocked off the back right side rear step bumper cover in the car wash. need to retrieve or replace that rubber bumper cover for my 2020 gmc truck marlon
Marlon S.
Atlanta
Business Response
Hello Marlon, We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Business Response
Hi Vanessa, We are very happy to have provided you with such a positive experience! Thanks for taking the time to leave a review. Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Courteous and completed service in timely manner.
Marcia S.
Marietta
Business Response
Hi Marcia, It is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Very professional, customer friendly, knowledgeable.
Delta H.
Marietta
Business Response
Hello Delta, Our staff is committed to providing each of our clients with the best automotive experience! Thanks for taking the time to leave us this information about your recent visit. Take care! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
The sales staff was very friendly and attentive and took care of our every needs. Nice, personable and friendly.
Michelle D.
Stone Mountain
Business Response
Hi Michelle, Thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, James Jacobs General Sales Manager James.jacobs @capitalbpg.com (770) 618-7200