662 Reviews Found
Confirmed Service Customer
Service advisor greeted me in a timely manner, was aware of my appointment, and came to let me know right away when my vehicle was completed. Checkout was quick. Other than actually waiting for the service, I did not have to wait for any other part of the process. This was refreshing as it has not been my experience at other dealerships.
Benjamin H.
Marietta
Business Response
Benjamin, we sincerely appreciate your feedback. Each employee is a valued member of the Capital Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Business Response
Thank you very much!
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Confirmed Service Customer
The service department was excellent. They were courteous and efficient.
Cary C.
Powder Springs
Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
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Confirmed Service Customer
There seems to be some communication issues within your staff. I have dropped my car off twice and the work hasn't been done yet because your staff wasn't ready. Hopefully 3rd time's the charm.
Jesus M.
Woodstock
Business Response
Jesus, your feedback means a lot and we're glad that you've shared with us. Feel free to call or email anytime you have questions or concerns.
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Confirmed Service Customer
Great experience. Very friendly and knowledgeable.
Karen D.
Acworth
Business Response
Karen, we appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Capital Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
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Confirmed Sales Customer
The person that i was working with kept me informed of everything that was going on. As soon as she got an update she came straight to me with it.
Denise H.
Atlanta
Business Response
Denise, we would like to thank you for your kind words. Our entire team will appreciate this feedback. Capital Buick GMC prides ourselves on how we treat our customers and reviews like yours help us to make sure that we're meeting our standards. We look forward to seeing you for your next service visit!
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Confirmed Service Customer
+2 Hours Just For A Regular Oil Change. Make Sure You Schedule Extra Time For Routine Maintenance & Oil Changes.
Robert S.
Sandy Springs
Business Response
We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Sales Customer
Charles and Rodney were great to deal with and made the process easier.
Jason C.
Braselton
Business Response
Jason, we appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Capital Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
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Business Response
Deshay- thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
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Business Response
Sofia - thank you for sharing this incredible feedback with us about your service visit. Thanks again!
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Confirmed Sales Customer
Brooxie and the staff treated us great and we loved our experience!
Kevin D.
Smyrna
Business Response
Kevin - thank you for sharing this great feedback with us about your experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
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Confirmed Service Customer
Outstanding customer service as always. Really feel special when visiting.
Mark L.
Atlanta
Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Confirmed Service Customer
I didn’t get my Acadia serviced, I used my reward points to purchase the security cargo shade and the way you have to have a printed email with the voucher # that is in the GMC app and can’t be sent from the app is ridiculous. I had to screenshot it, drive from the service building to the new car sales building to ask them how to do this. Brooxie Shelton helped me by giving me her email address and then she could print it for me. Then I had to go back to the service building so they could create a work order for me to take to the parts department who pulled up my order and put the invoice in the computer and then I had to go back to the service building to pay the remaining balance. Then back to the parts building to get my order. That was way too much to work to redeem the rewards. The idea of the rewards is great but should not be so customer involved.
Melody W.
Austell
Business Response
Melody, we are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Capital Buick GMC, we value our customers and we look forward to seeing you on your next visit.
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Confirmed Service Customer
Adrian is awesome, attentive and provided great customer.
Karen H.
Norcross
Business Response
Karen, we sincerely appreciate your feedback. Each employee is a valued member of the Capital Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
Routine oil change and tire rotation (and multi-point inspection). Reasonably quick for a dealership as I was waiting for the vehicle. Full-synthetic oil is the way to go. I used to do my own oil changes but the dealer price is now to the point that by the time I buy oil/oil filter there is not much cost savings. Throw in the convenience, tire rotation and courtesy wash...I'll keep using the dealer.
Mark H.
Mableton
Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Thank you for taking the time to share your feedback, Tara. I'm happy to hear that our sales team took great care of you during your visit. We look forward to seeing you again soon. Thanks!
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Confirmed Service Customer
Adriaan did such a great job. They turned my extremely stressful day into manageable good day. I will continue to drive from Dallas, Georgia to have my maintenance and repairs done at Capital Buick GMC.
Tishawn H.
Marietta
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!
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Confirmed Service Customer
It took longer than usual and I had an appointment. Very good service!
Lisa G.
Marietta
Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
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Confirmed Service Customer
I was able to schedule service when I needed to. I was met promptly by an advisor. He let me know about other recommended services and that those could be completed as well in the same visit. I don’t remember hearing an estimated time for completion, and I didn’t receive any updates during my wait. That would have been nice.
Terry L.
Dunwoody
Business Response
We are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Capital Buick GMC, we value our customers and we look forward to seeing you on your next visit.
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Confirmed Service Customer
The ease of my appointment and the short wait time for service
Bill C.
Smyrna
Business Response
Hi, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!