370 Reviews Found
Confirmed Service Customer
Leonard in service was fantastic. The side mirror on my car was broken. He was able to replace just the glass ($168) instead of the whole assembly which would have cost a lot more. I have always been skeptical that dealers always look to do more than is really required due to driver ignorance. Leonard has restored my faith. On another matter, your appointment scheduling system on the phone stinks. Took 6 minutes from a person whose English was fair. 4 minutes of questions not related to my repair. 2 minutes of trying to sell other services before I got the appointment. You need to fix this.
Judith M.
Marietta
Business Response
Hi Judith, Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Business Response
Hello Melissa, Thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Capital Buick GMC, LLC Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
I worked with Eron and he was very responsive, answered all questions that I had through the process. This was a long distance deal, so there were logistical challenges and the team at Capital killed it! Very satisfied.
John M.
Longs
Business Response
Hi John, Our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, James Jacobs General Sales Manager James.jacobs @capitalbpg.com (770) 618-7200
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Confirmed Service Customer
Went in for service. Staff was really nice from Vallet guy to service guy. I was in and out in no time
Brenda B.
Dunwoody
Business Response
Hello Brenda, We're happy you found our staff to be so supportive during your experience here at Capital Buick GMC, LLC. We look forward to your next visit! Take care! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Very nice professional and friendly staff. They explained to me about everything that was done to my car and I was on my way. Great staff.
Jeanette D.
Smyrna
Business Response
Hello Jeanette, Thank you for your kind review; we are happy to pass along your comments to the team here at Capital Buick GMC, LLC! We do hope we can be of assistance in the future. Take care! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Great Service. Radi was my service advisor and did wonderful.
Elvis V.
Canton
Business Response
Hello Elvis, We're so glad you enjoyed working with Radi. Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Business Response
Hello Tom, Your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
Mr Blake Kenya was most courteous and knowledgeable about your products. Extremely nice and pleasant to work with
Calvin F.
Atlanta
Business Response
Hi Calvin, We're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, James Jacobs General Sales Manager James.jacobs @capitalbpg.com (770) 618-7200
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Confirmed Service Customer
I was charged $250 for a tailgate latch that is clearly $53 on Amazon. I was also positioned with $2,000 (Two Thousand Dollars) in labor costs which is clearly price gouging. I will verify on my receipt regarding a lug nut that was not replaced.
Richard R.
Ellenwood
Business Response
Hello Richard, We strive for 100% satisfaction, and we regret to find out that this was not the case. We would like the opportunity to address your concerns. Please reach out to us directly at (770) 872-0704 when you have a chance. Thank you, and we look forward to hearing from you. Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
The Service Team is professional, proficient and prompt.
Melanie M.
Douglasville
Business Response
Hello Melanie, We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
The experience was a good experience, just didn’t get the monthly payment I had hoped to get. The salesman was great
Florene S.
Atlanta
Business Response
Hi Florene, Thank you for taking the time to leave us your honest feedback. If you have any further questions, please don't hesitate to reach out! Sincerely, James Jacobs General Sales Manager James.jacobs @capitalbpg.com (770) 618-7200
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Business Response
Hi Hardy, Your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Business Response
Hello Jacquelin, Thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Business Response
Hello Thomas, We're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Business Response
Hello Servio, Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Business Response
Hey James, We're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Capital Buick GMC, LLC Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
service staff were very good and explained everything well. An upgrade to waiting area would be nice though.
James G.
08-Atlanta
Business Response
Hi James, We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Business Response
Hi David, Your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Once I got in touch with a real person, (Zach) the service was impeccable. I called three times and left a voice message and also filled out an online form requesting an appointment. No response. Would recommend checking the voice messages and monitoring the website. My experience at the dealership was outstanding. Zach was ill but Leonard stepped in and all was a fast and efficient.
Randy K.
Oxford
Business Response
Hello Randy, Thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
I just had a hole in the muffler they wanted to remove both muffler. The only thing needed to be done was for them to fix the hole. I took the car to a muffler place they fix it for $50 instead of 2100 that you guys wanted to charge me.
Kedera D.
Marietta
Business Response
Hello Kedera, We are disappointed to learn of your experience here at Capital Buick GMC, LLC. We'd like the opportunity to discuss this with you. Please reach out to us at (770) 872-0704 at your earliest convenience to discuss how we can turn your experience into a positive one. Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213