354 Reviews Found
Confirmed Service Customer
I asked for oil change and tire rotation. I did not receive the tire rotation. The service person said oh well you had one last time. Every time you change your oil tires should always be rotated. The life of tires last much longer.
Matthew T.
Smyrna
Business Response
Hello Matthew, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd like the opportunity to discuss this with you. Please reach out to us at your earliest convenience to discuss how we can turn your experience into a positive one. Regards, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Business Response
Hello Cathy, Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, James Jacobs General Sales Manager James.jacobs @capitalbpg.com (770) 618-7200
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Confirmed Service Customer
Radi, by far has been the best advisor I have dealt with amongst CHEVY/GM dealerships over the years. While trust in dealerships are hard, he has earned mine so far.
Cornelius B.
Douglasville
Business Response
Hello Cornelius Thanks for highlighting some of our staff who helped make this such a great experience! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Business Response
Hello Michael, We're happy to hear you had such a positive experience with Zachery! If you have any further questions, please don't hesitate to reach out! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Business Response
Hi Barbara, We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Service Men at time of check in are very unfriendly, did not speak until I spoke first, need better people skills, when picking up Vehicle service man was not there 5 min. Later I got checked out by some one else.
Harold C.
Smyrna
Business Response
Hello Harold, We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (770) 872-0704 so we can discuss your experience further. We look forward to hearing from you. Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
From start to finish our salesman, Theo Petenzi, was thorough and thoughtful. He made the transaction so easy. In talking with him first by phone he went above and beyond to find us what we were looking for. Then, at the dealership, he explained everything so that we could understand and I never felt that he was talking down to us. He is definitely an asset to your dealership and we can highly recommend him and everyone else we came in contact with for that matter. We LOVE everything about our new Buick and look forward to driving it for many years to come!
Darlene U.
Murfreesboro
Business Response
Hello Darlene, We're so glad you enjoyed working with Theo. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Sincerely, James Jacobs General Sales Manager James.jacobs @capitalbpg.com (770) 618-7200
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Business Response
Hi Shaniecesha, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770 ) 618-7213
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Business Response
Hello Jose, Your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon! Sincerely, James Jacobs General Sales Manager James.jacobs @capitalbpg.com (770) 618-7200
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Business Response
Hello Scott, We are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Thank you so much again for your feedback! We hope you have a great day! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
I just purchased the vehicle..I knew there was a recall..I was a little nervous about the used car inspection I had requested just because with used car you really never know.. come to find out the car checked out well
Steven P.
Marietta
Business Response
Hi Steven, Thank you again for taking the time to let us know how we did. We hope you have a great day! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
Blake Kenya was friendly knowledgeable and he took his time to ensure that I purchased the right vehicle for me.
Lynnenise H.
Acworth
Business Response
Hello Lynnenise, Thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, James Jacobs General Sales Manager James.jacobs @capitalbpg.com (770) 618-7200
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Business Response
Hello Maxy, We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
Pablo and the entire staff were very knowledgeable and helpful!
Mark B.
Acworth
Business Response
Hi Mark, We're glad to hear you found our staff so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, James Jacobs General Sales Manager James.jacobs @capitalbpg.com (770) 618-7200
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Confirmed Service Customer
The staff is friendly and professional. They listened to a woman driver who lacked the precise terminology to explain the difficulty with the car, but they identified the problem and fixed it. I appreciate the telephone call telling me what they had found and the options for service as well as the cost. Moreover, I appreciate the itemized final bill. I understand what they addressed and why. I will gladly use their services again when needed.
Lila R.
Atlanta
Business Response
Hello Lila, We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Business Response
Hello James, Thank you so much for your positive comments about Capital Buick GMC, LLC! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
Salesman, Mr. Theo Pelenzi was very knowledgeable and professional.
Jason B.
Stockbridge
Business Response
Hi Jason, We're glad to hear you found our staff was so knowledgeable and helpful! We can't wait to see you again, have a great day. Sincerely, James Jacobs General Sales Manager James.jacobs @capitalbpg.com (770) 618-7200
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Confirmed Service Customer
My rear bumper was damaged by the service department
Jerry D.
Young Harris
Business Response
Hello Jerry, We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please reach out to us at (770) 872-0704 when you can so we can address this situation directly. Thank you and have a great day. Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
Salesman was friendly, very timely and focused on what mattered to me. Finance was also on top of my concerns.
Thaddeus R.
Douglasville
Business Response
Hi Thaddeus, We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing our dealership and we hope to see you again. Sincerely, James Jacobs General Sales Manager James.jacobs @capitalbpg.com (770) 61 8-7200
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Confirmed Service Customer
Ordered a truck bed mat for a 2500 Denali. Mat was unable to be found 2 separate times. I drove all the way from North Alpharetta only to be told it wasn’t there again.
Carlton R.
Alpharetta
Business Response
Hello Carlton, We appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618 -7213