369 Reviews Found
Confirmed Sales Customer
Salesman had truck ready and financed had paperwork ready to sign.
Greg O.
Big Stone Gap
Business Response
Hi Greg, We are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Sales Customer
Angel and Charles in finance was a blessing they were quick fast and professional I purchased the Buick 2024 envista touring I love my Car. Thank you capital buick
Tiffany R.
Jackson
Business Response
Hi Tiffany, We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Sales Customer
My experience with Capital was very positive. Angel, my salesman, was 100% responsive and knowledgeable with the two trucks that I wanted to look at. It did take me 3 trips to the dealership to get a deal hammered out, but that was me. Donna in finance was also excellent at her part of the deal too! Thanks for a pleasant and positive purchase experience! -B
Phillip B.
Canton
Business Response
Hi Phillip, thanks for highlighting some of our staff who helped make this such a great experience! We can't wait to see you again, have a great day. Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Service Customer
Six times to repair an issue over the course of a year is unacceptable by any measure. It will take a lot for us to consider a GMC product after this experience.
Stephen S.
Marietta
Business Response
Hi Stephen, We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please contact us at (770) 872-0704 when you have an opportunity, and we will be more than happy to try and turn your experience around. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Capital service department is the best. Rodi is the best. He takes care of me and my family very well. I will not be taking my vehicles any where else.
Bryan M.
Powder Springs
Business Response
Hi Bryan, Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Had a 10:15 appt for oil change and 2 hours later work was not performed. Requested my vehicle be returned to me by manager who was unconcerned about the time and returned vehicle. I took it elsewhere for service never to return to Capital Buick.
Milton W.
Smyrna
Business Response
Hi Milton, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please contact us at (770) 872-0704 so we can understand your situation better in order to try and turn your experience around. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
On line appt and got right in, feel that $132 for oil change and tire rotation is a little pricey and $8.44 for shop supplies is just taking advantage of the customer.
Robert J.
Marietta
Business Response
Hello Robert, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
Errol McLean very informative and professional with our GMC Truck Purchase
Michael C.
Johns Creek
Business Response
Hi Michael, We're glad to hear you enjoyed your visit. Thank you again for choosing Capital Buick GMC, LLC and we hope to see you again. Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Sales Customer
Very friendly and helpful staff, in particular Eroll McLean was my direct sales agent who helped me from begging to the end and helped on every step. He is very knowledge and understand the needs of his client.
Kourosh R.
Abbeville
Business Response
Hi Kourosh, Our staff is committed to providing each of our clients with the best automotive experience! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your visit here at Capital Buick GMC, LLC! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Sales Customer
William was fantastic to work with and made the transaction very easy. Even with a few hiccups that we had resolved the problems very easily.
Guy F.
Atlanta
Business Response
Hi Guy, Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Service Customer
Radi Rafailov and his team have always provided outstanding service for our Buick Enclave. Thank you.
Elizabeth B.
Marietta
Business Response
Hello Elizabeth, We're happy to hear you had such a positive experience with Radi and our team! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
The dealership reached out to me about maintenance services that were due to be performed. I made an appointment for the services. When I arrived, I told them that I didn't have a ride, but didn't want to stay all day. I have them a time frame and they adhered to it. Can't ask for more than that. The waiting room was clean and mostly quiet.
Evelyn J.
Decatur
Business Response
Thanks Evelyn! We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
The service department was all smiles and courteous. Service was fast and efficient. Thanks Capital Buick!
Mario E.
Smyrna
Business Response
Hi Mario, We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Capital Buick GMC, LLC and we hope to see you again. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hello Robt, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you're ever in need of more help, please let us know! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hi Judith, we always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
My consultant was great my only complaint is my wife was under the impression she was purchasing a safe but what was installed was a plastic storage container
Calvin F.
Atlanta
Business Response
Hello Calvin, We appreciate you taking the time to leave us this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at (770) 872-0704 at your earliest convenience to discuss how we can turn your experience into a positive one. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
I was surprised that after having to pay over $1000 for a minor repair, our vehicle wasn’t even washed. How much for we have to spend for that courtesy?
Dawn C.
Smyrna
Business Response
Hi Dawn, We're sorry that we did not fulfill your expectations during your visit to our dealership. Please reach out to us at (770) 872-0704 when you can so we can address this situation directly. Thank you and have a great day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
The work performed on my Buick Verano was excellent
Larry A.
Marietta
Business Response
Hi Larry, Your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Overall a great customer experience... they found me the perfect vehicle.
Brandy S.
Acworth
Business Response
Hello Brandy, We strive for 100% satisfaction, and it is great to see you had such a positive experience at Capital Buick GMC, LLC. We hope to see you soon! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hello Maxy, We're glad everything was completed quickly and to your satisfaction! Thanks again for taking the time to leave us this information about your recent visit. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213