255 Reviews Found
Confirmed Service Customer
I love the unsolicited ride without hesitation Adam happy to assist
Barbara W.
Atlanta
Business Response
Hi Barbara, Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Timely in all aspects. Greeted immediately after driving up. Greeted immediately after I walked into the facility. Issues immediately addressed. Entire visit was 1 1/2 hours.
Randy K.
Oxford
Business Response
Hi Randy, we're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
No real problem noted with service. However, did not go over all findings (whether good or bad) of the multi point inspection.
Madelene W.
Austell
Business Response
Hello Madelene, We appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
Theo Petenzi was great. We came back (from 2020 purchases) largely because of him. He made the process seemless and very quick. The rest of the dealership did its part too.
Sarah G.
Roswell
Business Response
Hi Sarah, Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Service Customer
We were offered no alternative suggestions for savings on an astronomical repair.
Donovan W.
MAIETTA
Business Response
Hello Donovan, We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please reach out to us at (770) 872-0704 when you can so we can address this situation directly. Thank you and have a great day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hi Aisha, Your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Sales Customer
Outstanding service advisor Mr. Rodney Trimm. Very helpful, patient and thoughtful to make sure I had a understanding of what I needed to operate my vehicle.
Betty H.
East Point
Business Response
Hi Betty, Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Business Response
Hi Bettye, Your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
My Service Advisor was excellent.She had a Tech look at the issue and I received a good understanding of the next steps. This all happened in a timely manner.
Michael O.
Marietta
Business Response
Hi Michael, Our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hi Douglas! We are glad we could help! We do hope we can be of assistance in the future. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Good experience, Although my online service appointment did not process with the dealership, they got me in and serviced my vehicle in a timely manner.
Andy K.
Mableton
Business Response
Hi Andy, We're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
My wife took our car for a simple oil change. It took nearly 2 hrs. Your tech, Cooper, was rude and inconsiderate, to say the least. We bought our Tahoe from you and we���ve spent thousands of dollars in service at your shop and expected better treatment. We won���t be returning due to this poor customer service.
Jaron B.
Mableton
Business Response
Hi Jaron, We can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We hope you are willing to give us another chance. Please reach out to us at (770) 872-0704 so we can work towards a resolution. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
great service everyone was helpful answered all my questions. Radi and Leonard are great. I would be glad to recommend Capital to all my friends and family
Brooxie S.
Lithia Springs
Business Response
Hi Brooxie, Thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Capital Buick GMC, LLC Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hi Moses, We're so happy we were able to help you out! Until the next time we meet, take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hello Patricia, It is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hi Jose, Thank you for the high star rating! If you're ever in need of more help, please let us know! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Business Response
Hello David, We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hi Donna, We're happy you found our staff to be so supportive during your experience here at Capital Buick GMC, LLC. Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Sales Customer
Mr.Ed Fowley was amazing. He made me like I made the right design, and thanks for being a great salesman
Hope G.
Atlanta
Business Response
Hi Hope, Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Service Customer
They service department tried to charge me a much higher amount than what was quoted before I dropped off the car for brake work. They then decided to wait until it was time to pay to tell me that credit card payment have an additional 3% charge. I could have gone to the ATM if the dealer wasn't sneaky with the fees. I will never use this dealer again for anything.
Daniel S.
Smyrna
Business Response
Hi Daniel, We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. When you have an opportunity, please reach out to us at (770) 872-0704 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213