376 Reviews Found
Confirmed Service Customer
Very responsive and attentive. Especially Radi.
Jaron B.
Mableton
Business Response
Hi Jaron, our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
It was very worst because the customer service is terrible her name is Amey I think I never had that kind of experience to change bricks and oil it takes more than 6 hours other thing to change the brick pads she told me $1080 dollars and after everything is Dan she was asked me 1500 hundred and it was very bad experience and told her what is going on she even not sorry and somebody Bering buck around $1180 the price and I had the coupon from GMC she took it and she didn’t use it I asked her and she not says anything so I was disappointed it wasn’t the GMC problem am almost more than with GMC this time I get disappointed
Mulugeta S.
Stone Mountain
Business Response
Hello Mulugeta, We regret to hear that your experience with us was not a more positive one. Please reach out to us at (770) 872-0704 when you can so we can address this situation directly. Thank you and have a great day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hello Robert, We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
William was great to work! First class experience.
Drake B.
Dunwoody
Business Response
Hey Drake, We're so glad you enjoyed working with William. We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Capital Buick GMC, LLC! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Service Customer
for in front brake change and oil change we Wait 6 hours the customer service is Emma
Kibamo U.
Clarkston
Business Response
Hello Kibamo, We are disappointed to hear that you did not have a more positive experience with us at Capital Buick GMC, LLC. We would like the opportunity to address your concerns. Please reach out to us directly at (770) 872-0704 when you have a chance. Thank you, and we look forward to hearing from you. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Great staff and willing to assist. Appointments are always available which is a great thing.
Labrone M.
Dallas
Business Response
Hello Labrone, We are glad we could help! Thank you again for choosing Capital Buick GMC, LLC and we hope to see you again. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
Angel Veloz did answer all our questions and was very nice and friendly ! He was very helpful in arranging our buying of this Terrain . The dealership was very clean , neat , and had a great display . Everyone from reception on was greetfull and nice .
Carl R.
Douglas
Business Response
Hi Carl, Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Service Customer
The service department is very professional, my Yukon was in and out with problems solved.
Lewis P.
Lithonia
Business Response
Hi Lewis, Your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
This is my second purchase in 7 year and like before had an excellent experience. Rodney Trimm did an excellent job helping narrow down my decision and laid out the plan for me to make the purchase. I got in and out within a couple hours. Great service.
Robert H.
Marietta
Business Response
Hi Robert, We're happy you found our staff to be so supportive during your experience here at Capital Buick GMC, LLC. Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Sales Customer
Overall my experience was a mixed bag. I feel like I got a "fair" price, which was hammered out before I ever got to the dealership. I had an appointment at 10:45, and arrived at 10:30. It still took three hours, mostly of which was waiting in the lobby. This should never happen. Blake, the salesman was nice and polite. My only critique of him is he only took a few minutes to explain all the tech and features of the truck, most of which I still do not understand. A truck with all the features it has would need much more time to go over than a few minutes. My biggest complaint is with Donna in the finance department. She was not rude, and was polite to me, however I had zero confidence in her abilities to complete her task and make me leave satisfied. To start, I have over an 800 credit score. She gave me one option for financing, and essentially said take it or leave it. I asked if there were other financing options or if she could do better on the rate. To both she said no. I work in finance and know I can get better rates. Further she told me multiple times after asking for clarifying and said I could not pay off the loan or refinance it for at least 5 months. I am somewhat floored by that. I've never heard of such a thing on a consumer loan. She did not go over the paperwork she was asking me to sign, I had to do that mostly on my own. Further there were several documents that she didn't even know what they were, or could explain what they did. She told me this to my face. This almost made me walk out of the dealership as it gave me a very uneasy feeling. The whole finance process gave me a unsatisfactory feeling during it, and after. Further after getting home I tried reading some of the paperwork and had some follow up questions which I sent to her, and never received a response of which I am certain she had received, as I had to text her multiple documents to her cell number during the buying process, and sent my follow questions after the sale to the same number. No response. People spend a lot of money on new vehicles, and should feel good about it after the purchase. I do not feel that way after this. I have a truck that I do not fully understand, financial documents that were not explained to me, other than take it or leave it on the rate, and that I cannot pay the loan off or refinance it. My rate was higher than 3 other banks that I had checked with, and then after being told I have to keep the loan for at least 5 months, it just made me feel like I most likely didn't make the best decision for myself in buying this truck. I will likely not recommend purchasing from this dealership in the future, and the overall GM experience does not give me a warm and fuzzy feeling that I made the right decision to purchase from GM again. You can look up my history. I have purchased new GM vehicles since 1996. Since that time I have purchased a minimum of 11 new vehicles from GM. With all of the competition out there, I will be sure to put other vehicle brands much higher on the list to look at before I will look at a GM product again. I do hope that someone actually reads this review and applies it to future customers and learns from behaviors that they should modify. Thank you, Shawn Savage
Shawn S.
Simpsonville
Business Response
Hi Shawn, we strive for 100% satisfaction, and we regret to find out that this was not the case. Please contact us at (770) 872-0704 so we can work with you to make this right. Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Service Customer
Another fantastic experience at Capital Buick! Very knowledgable and quick to assist. I am very appreciative of the staff!
Billie E.
Atlanta
Business Response
Hi Billie, It is great to hear everything was done quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hi James, We're happy you found our staff to be so supportive during your experience here at Capital Buick GMC, LLC. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hello William, We appreciate your positive review about your recent experience with Theo! Thank you again for choosing Capital Buick GMC, LLC and we hope to see you again. Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Service Customer
Very pleased with my recent experience. I came in for an oil change and tire rotation and they had me out of there in a little over an hour. Very speedy service.
Brandice B.
Marietta
Business Response
Hi Brandice, We're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Capital Buick GMC, LLC Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Radi is always very helpful. I have been getting my Buick serviced from y’all for over a decade and Radi has always been my go to man.
Kathyrn K.
Smyrna
Business Response
Hello Kathyrn, Thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Didn’t take my truck there nor would I. The worst service department GMC has in the US.
Larry H.
Acworth
Business Response
Hi Larry, We're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding about your experience. Please reach out to us at (770) 872-0704 at your earliest convenience and we will do our best to resolve this with you. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
We arrived late to the dealership, and kept the sales associate and financial team after hours. They were kind and generous with their time.
Joyce E.
Smyrna
Business Response
Hello Joyce, Thank you for your kind words and this wonderful review! We're happy you found our staff to be so supportive during your experience here at Capital Buick GMC, LLC. Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Business Response
Hi Francisco, We really appreciate your positive review! We look forward to your next visit! Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hi Key, Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
Everyone was outstanding to work with. Very customer oriented, friendly, and professional. Excellent experience.
Matthew H.
Cumming
Business Response
Hi Matthew, thank you for your kind review; we are happy to pass along your comments to the team here at Capital Buick GMC, LLC! Until the next time we meet, take care! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200