351 Reviews Found
Confirmed Service Customer
The experience was good. I am very apprehensive in car issues because in the past at other dealers I have felt as if I was taken advantage of. I pray this is not the case here at Buick on any service I receive.
Isalon T.
Marietta
Business Response
Hello Isalon, We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hi Kelli, We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
I apparently was sent to a call center to make my appointment which was an absolute exercise in frustration. This lady talked in circles for 25 minutes. When I arrived at the dealership, I was asked if they had told me it would be 24-48 hours before they could tell me what was causing my check engine light to come on. No, they hadn’t but here we go. The next day someone got to my car and then parts were ordered and ot took a week to complete the car. My husband asked about a loaner car and was told they had taken that away, which is interesting considering they gave me a loaner 2 weeks prior when they stripped my oil pan and had to replace it. Capital has done all the service on this car since it was purchased in 2016 and I have never had an experience like this. The call center is a disaster and isn’t giving out the right information. They are scheduling appointments days ahead of when someone can actually look at the car and it’s taking longer than ever to complete jobs.
Kristen S.
Smyrna
Business Response
Hello Kristen, We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (770) 872-0704 when you have a chance. Thank you, and we look forward to hearing from you. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
One of the easiest car buying experiences I've ever had in the past 30 years. Price was fair, car was ready and paperwork was super fast. Thank you!
Alen S.
Woodstock
Business Response
Hello Alen, Thank you again for taking the time to let us know how we did. We hope you have a great day! If you're ever in need of more help, please let us know! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Service Customer
Add more than one thing to get done and it all got done within the day. Very impressed.
Lida A.
Smyrna
Business Response
Hi Lida, We are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Capital Buick GMC, LLC Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
I had a great experience at Capital GMC. I want to say thank you to the sales manager J.J and my salesperson Brooksie. They had everything ready to go, it made my experience quick and easy. Brooksie went over all the features of the truck, connected my phone to it and made sure everything was working.
Ralph S.
Woodstock
Business Response
Hi Ralph, Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Business Response
Hello Steven, We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, James Jacobs General Sales Manager James.jacobs @capitalbpg.com (770) 618-7200
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Business Response
Hi Meghan, Thanks for highlighting some of our staff who helped make this such a great experience! We do hope we can be of assistance in the future. Take care! Sincerely, James Jacobs General Sales Manager James.jacobs @capitalbpg.com (770) 618-7200
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Confirmed Service Customer
Radi and the entire team at Capital ALWAYS make our experience a pleasure. They are awesome every time.
Christopher B.
Atlanta
Business Response
Hi Christopher, We're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
Zachary was friendly and made sure we got what we were looking for
Shaquita M.
Union City
Business Response
Hi Shaquita, Our staff is committed to providing each of our clients with the best automotive experience! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, James Jacobs General Sales Manager James.jacobs @capitalbpg.com (770) 618-7200
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Confirmed Service Customer
Leonard in service was fantastic. The side mirror on my car was broken. He was able to replace just the glass ($168) instead of the whole assembly which would have cost a lot more. I have always been skeptical that dealers always look to do more than is really required due to driver ignorance. Leonard has restored my faith. On another matter, your appointment scheduling system on the phone stinks. Took 6 minutes from a person whose English was fair. 4 minutes of questions not related to my repair. 2 minutes of trying to sell other services before I got the appointment. You need to fix this.
Judith M.
Marietta
Business Response
Hi Judith, Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Business Response
Hello Melissa, Thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Capital Buick GMC, LLC Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
I worked with Eron and he was very responsive, answered all questions that I had through the process. This was a long distance deal, so there were logistical challenges and the team at Capital killed it! Very satisfied.
John M.
Longs
Business Response
Hi John, Our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, James Jacobs General Sales Manager James.jacobs @capitalbpg.com (770) 618-7200
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Confirmed Service Customer
Went in for service. Staff was really nice from Vallet guy to service guy. I was in and out in no time
Brenda B.
Dunwoody
Business Response
Hello Brenda, We're happy you found our staff to be so supportive during your experience here at Capital Buick GMC, LLC. We look forward to your next visit! Take care! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Very nice professional and friendly staff. They explained to me about everything that was done to my car and I was on my way. Great staff.
Jeanette D.
Smyrna
Business Response
Hello Jeanette, Thank you for your kind review; we are happy to pass along your comments to the team here at Capital Buick GMC, LLC! We do hope we can be of assistance in the future. Take care! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Great Service. Radi was my service advisor and did wonderful.
Elvis V.
Canton
Business Response
Hello Elvis, We're so glad you enjoyed working with Radi. Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Business Response
Hello Tom, Your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
Mr Blake Kenya was most courteous and knowledgeable about your products. Extremely nice and pleasant to work with
Calvin F.
Atlanta
Business Response
Hi Calvin, We're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, James Jacobs General Sales Manager James.jacobs @capitalbpg.com (770) 618-7200
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Confirmed Service Customer
I was charged $250 for a tailgate latch that is clearly $53 on Amazon. I was also positioned with $2,000 (Two Thousand Dollars) in labor costs which is clearly price gouging. I will verify on my receipt regarding a lug nut that was not replaced.
Richard R.
Ellenwood
Business Response
Hello Richard, We strive for 100% satisfaction, and we regret to find out that this was not the case. We would like the opportunity to address your concerns. Please reach out to us directly at (770) 872-0704 when you have a chance. Thank you, and we look forward to hearing from you. Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
The Service Team is professional, proficient and prompt.
Melanie M.
Douglasville
Business Response
Hello Melanie, We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213