258 Reviews Found
Confirmed Service Customer
Prompt, courteous, professional service on product recall. Only issue was I was not notified when recall part was in stock. First contacted Capital Buick GMC in July 2023 about recall and was advised I would be notified when part was in stock. Had vehicle serviced later and still the part was available. I called about a week ago and asked about the recall part and was told it was available and scheduled service. Disappointed that I was not notified by the service department.
William B.
Smyrna
Business Response
Hi William, Thank you for your kind review; we are happy to pass along your comments to the team here at Capital Buick GMC, LLC! If you're ever in need of more help, please let us know! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Mechanic tracked grease onto truck floor board, wiper fluid was not filled and never even got an apology when I took it back, shuttle car seems to always be dirty inside.
Joseph G.
Marietta
Business Response
Hello Joseph, It's upsetting to hear that you did not receive the top-notch service we strive to provide. We hope you are willing to give us another chance. Please reach out to us at (770) 872-0704 so we can work towards a resolution. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hi Joseph, Your satisfaction is our top priority. We hope to be of service to you again in the future. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
I made appointment for service online, arrived at time and date of appointment, requested service was performed in a reasonable amount of time. Thank you.
Jeff R.
Atlanta
Business Response
Hi Jeff, We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Check in and shuttle service were good. Repair work handled on a timely basis. However, the battery is located in the trunk and the compartment cover was not put back in place upon completion of work. Additional antifreeze was added after replacing the thermostat. There was residue droplets on the windshield, rubber seal, and all over the engine parts. I opened the hood because of the smell. Would have appreciated better clean up after the work.
Barbara A.
Smyrna
Business Response
Hello Barbara, We appreciate you taking the time to leave us this feedback. We will use your comments to refine our efforts to ensure this issue does not happen again. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hey Francis, We appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
Theo did a great job of showing us the Acadia and explaining the electronics. He was very patient with 2 senior buyers! Pat Parmelee
Patricia P.
Marietta
Business Response
Hello Patricia, Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Sales Customer
Theo and JJ are simply awesome. Thank you.
Christopher B.
Atlanta
Business Response
Hi Christopher, Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Service Customer
They have a lot of experience in and very knowledgeable people
Maxy J.
Acworth
Business Response
Hi Maxy, We're glad to hear you found our staff was so knowledgeable and helpful! If you're ever in need of more help, please let us know! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hi Brooxie, Your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hi Martin, Thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Capital Buick called me about the seat recall and asked me to bring it in to FIX the recall, I left my truck over night, went to pickup the next day morning and they tell me that they don't have the parts and can not fix the problem.
Jerry R.
Atlanta
Business Response
Hello Jerry, We strive for 100% satisfaction, and we regret to find out that this was not the case. Please reach out to us at (770) 872-0704 so we may assist you in moving forward towards a resolution. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hi Mark, We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
I love the unsolicited ride without hesitation Adam happy to assist
Barbara W.
Atlanta
Business Response
Hi Barbara, Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
Timely in all aspects. Greeted immediately after driving up. Greeted immediately after I walked into the facility. Issues immediately addressed. Entire visit was 1 1/2 hours.
Randy K.
Oxford
Business Response
Hi Randy, we're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Service Customer
No real problem noted with service. However, did not go over all findings (whether good or bad) of the multi point inspection.
Madelene W.
Austell
Business Response
Hello Madelene, We appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Confirmed Sales Customer
Theo Petenzi was great. We came back (from 2020 purchases) largely because of him. He made the process seemless and very quick. The rest of the dealership did its part too.
Sarah G.
Roswell
Business Response
Hi Sarah, Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Service Customer
We were offered no alternative suggestions for savings on an astronomical repair.
Donovan W.
MAIETTA
Business Response
Hello Donovan, We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please reach out to us at (770) 872-0704 when you can so we can address this situation directly. Thank you and have a great day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
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Business Response
Hi Aisha, Your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
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Confirmed Sales Customer
Outstanding service advisor Mr. Rodney Trimm. Very helpful, patient and thoughtful to make sure I had a understanding of what I needed to operate my vehicle.
Betty H.
East Point
Business Response
Hi Betty, Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200