357 Reviews Found
Business Response
Hello Timothy, We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
Was this review helpful?
Business Response
Hi Gloria, Thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
No problems, service manager was courteous and helpful. Job completed in timely manner.
Marcia S.
Marietta
Business Response
Hello Marcia, We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
It was as long this time for an oil change and I loved rjat
Laneka W.
College Park
Business Response
Hi Laneka, Thank you, we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
Radi was very communicative about cost and timing. Ease of service is a great strength of the service department at Capital Buick.
Todd P.
Marietta
Business Response
Hi Todd, Thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Business Response
Hi Christopher, We appreciate your positive review about your recent experience with us! If you're ever in need of more help, please let us know! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Sales Customer
Salesman had truck ready and financed had paperwork ready to sign.
Greg O.
Big Stone Gap
Business Response
Hi Greg, We are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
Was this review helpful?
Confirmed Sales Customer
Angel and Charles in finance was a blessing they were quick fast and professional I purchased the Buick 2024 envista touring I love my Car. Thank you capital buick
Tiffany R.
Jackson
Business Response
Hi Tiffany, We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
Was this review helpful?
Confirmed Sales Customer
My experience with Capital was very positive. Angel, my salesman, was 100% responsive and knowledgeable with the two trucks that I wanted to look at. It did take me 3 trips to the dealership to get a deal hammered out, but that was me. Donna in finance was also excellent at her part of the deal too! Thanks for a pleasant and positive purchase experience! -B
Phillip B.
Canton
Business Response
Hi Phillip, thanks for highlighting some of our staff who helped make this such a great experience! We can't wait to see you again, have a great day. Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
Was this review helpful?
Confirmed Service Customer
Six times to repair an issue over the course of a year is unacceptable by any measure. It will take a lot for us to consider a GMC product after this experience.
Stephen S.
Marietta
Business Response
Hi Stephen, We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Please contact us at (770) 872-0704 when you have an opportunity, and we will be more than happy to try and turn your experience around. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
Capital service department is the best. Rodi is the best. He takes care of me and my family very well. I will not be taking my vehicles any where else.
Bryan M.
Powder Springs
Business Response
Hi Bryan, Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
Had a 10:15 appt for oil change and 2 hours later work was not performed. Requested my vehicle be returned to me by manager who was unconcerned about the time and returned vehicle. I took it elsewhere for service never to return to Capital Buick.
Milton W.
Smyrna
Business Response
Hi Milton, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please contact us at (770) 872-0704 so we can understand your situation better in order to try and turn your experience around. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
On line appt and got right in, feel that $132 for oil change and tire rotation is a little pricey and $8.44 for shop supplies is just taking advantage of the customer.
Robert J.
Marietta
Business Response
Hello Robert, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Sales Customer
Errol McLean very informative and professional with our GMC Truck Purchase
Michael C.
Johns Creek
Business Response
Hi Michael, We're glad to hear you enjoyed your visit. Thank you again for choosing Capital Buick GMC, LLC and we hope to see you again. Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
Was this review helpful?
Confirmed Sales Customer
Very friendly and helpful staff, in particular Eroll McLean was my direct sales agent who helped me from begging to the end and helped on every step. He is very knowledge and understand the needs of his client.
Kourosh R.
Abbeville
Business Response
Hi Kourosh, Our staff is committed to providing each of our clients with the best automotive experience! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your visit here at Capital Buick GMC, LLC! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
Was this review helpful?
Confirmed Sales Customer
William was fantastic to work with and made the transaction very easy. Even with a few hiccups that we had resolved the problems very easily.
Guy F.
Atlanta
Business Response
Hi Guy, Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, James Jacobs General Sales Manager James.jacobs@capitalbpg.com (770) 618-7200
Was this review helpful?
Confirmed Service Customer
Radi Rafailov and his team have always provided outstanding service for our Buick Enclave. Thank you.
Elizabeth B.
Marietta
Business Response
Hello Elizabeth, We're happy to hear you had such a positive experience with Radi and our team! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
The dealership reached out to me about maintenance services that were due to be performed. I made an appointment for the services. When I arrived, I told them that I didn't have a ride, but didn't want to stay all day. I have them a time frame and they adhered to it. Can't ask for more than that. The waiting room was clean and mostly quiet.
Evelyn J.
Decatur
Business Response
Thanks Evelyn! We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Confirmed Service Customer
The service department was all smiles and courteous. Service was fast and efficient. Thanks Capital Buick!
Mario E.
Smyrna
Business Response
Hi Mario, We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Capital Buick GMC, LLC and we hope to see you again. Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213
Was this review helpful?
Business Response
Hello Robt, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you're ever in need of more help, please let us know! Sincerely, Quinton Manston Service Manager Quinton.Manston@CapitalBPG.com (770) 618-7213