We are very sorry you experienced such a long wait time with us, Yvette. Your feedback helps us address issues within our dealership that we will try to rectify in the future. We thank you for your comments and hope to see you again soon.
I recently moved from Colorado and my vehicle had a recall. I was frustrated when I called the service writers because I kept getting transferred around. I ended up with a great female service writer she helped me when I brought my car in and I had a very pleasant experience
My car was kept for 2 days and misdiagnosed and I was totally inconvenienced with the wrong diagnostic that I paid money for no reason at all. I am totally disturbed based on the information given to me. I have purchased a brand new 2017 car thinking that my car needed a cylinder head gasket for $5100 that would not be dependable. I rely on the dependability of my car and thought since I went to GM dealer that I would get the best diagnostic and it turned out to be the opposite, the worst diagnostic that I paid money for which is lost.
The appointment was for 12:30. They said it would be two hours. I called 3 times starting at 3 hours after the 12:15 arrival to check on status. No person in the shop would estimate when it would be ready. The person communicated that they closed at 4:30 so 'you better be here to get your car'. I arrived 30 min prior to closure hoping the car would be ready. When I arrived at 4:00, no work was being done. All employees were gone and shop was closed with the exception of two gentlemen early 50's at check out counter. They smirked when I arrived and made no apologies for lack of communication. They treated me and my daughter with disregard.
I brought my car in for a starter issue, what I thought was the same problem as was repaired by Capital 5 months ago. It was a different issue however and they repaired for just the cost of the diagnosis. Unexpected and very considerate.
I have use your service department multiple times. I always have to return 2-3 times before the problem is fixed. I'm not convinced the most recent repair is correct. I am afraid to venture too far due to overheating.
Debra, thank you for your comments. We are sorry to hear that you are not 100% confident with your most recent repairs. We'd love to continue to help find a solution, so please feel free to reach out to me. There is always room for improvement, so we appreciate your feedback. We will use your comments to train our staff and continue our quest for great customer service. Tony Dutton
• Parts and Service Director
Customer service was great before I arrived (phone service) and after I arrived. The service tech was knowledgeable and the customer support was great. I wasn't able to get my car repaired due to the amount of money it would cost me,
but the service tech let me down easy. I appreciated Gene's delivery. to break the bad news.