I live in the Keys where hurricane Irma hit my check engine light came on while evacuating back to Georgia. I took my vehicle here because I bought it from Capital and spent $550 to fix the issues. Drove back down to Fort Lauderdale and check engine light is back on. So now I'm sitting at a Chevy Dealer while they try to fix the problem. Not what I need right now considering I don't know if I have a house to go home to.
Thank you for your comments. We are sorry to hear that your vehicle is still having issues. We'd can understand your frustration and would love to continue to help. There is always room for improvement, so we appreciate your feedback. Please call me at your earliest convenience so that we may discuss this in greater detail.
Cara was Awesome! She explained everything well and helped clear up misinformation another dealer gave me about the service on my truck. Donna Bell also help reschedule my appointment a week earlier than I had scheduled for my convenience!
My only complaint is you washed my truck off during the service visit. It was only partially dried off. The water left on my vechile was soapy causing water spots all over. I had to stop and have it washed to remove all the water spots. If you offer the complimentary wash during a service visit, then dry the vechile off professionally. My vechile was not full of water spots when it arrived at Capital GMC.
Thank you for your comments. We are sorry to hear your vehicle was not returned in a satisfactory condition. Thank you for letting us know though, as it allows us to continue to make improvements to our service experience. We would like to make it up to you, and look forward to your next visit.
Everyone was really nice. I didn't give 5 stars because I got a $100 online coupon for buying a new vehicle, but no one can tell me how to use it. I've tried using it online, talked to service department, talked to my salesman and still no answer.
Thank you for submitting your comments, Benjamin. I am interested in learning more about your recent visit as we want to assure each and every customer leaves our dealership nothing less than 100% satisfied. Tony Dutton, Service Director, 770.953.1800
I had 3 very minor things done - oil change, trunk springs replaced, and patching a tire and it took over 2 1/2 hours. Although Dana and staff were very friendly, they kept telling me it would be done in 10-15 minutes and that went on for about an hour and a 1/2. That took WAY longer than it should have. I've been coming for 3 years and this was the worst service I've had. The only thing preventing me from giving 1 star, is how friendly Dana was, I figured it is not her fault for it taking so long.
While we are very sorry this happened, we're happy you brought it to our attention. It is our main goal to make sure our guests are taken care of in a timely manner. These surveys provide us with valuable insight to find out what's working and what could be improved upon. If you would like to discuss this further, please feel free to reach out to me at your earliest convenience. Tony Dutton, Service Director, 770.953.1800
Thank you for submitting your comments, Melvin. I am interested in learning more about your recent visit as we want to assure each and every customer leaves our dealership nothing less than 100% satisfied. I hope to hear from you soon! Tony Dutton, Service Director, 770.953.1800