I have read your review and I would like to thank you for bringing this issue to our attention. At Capital Buick GMC, we believe in being honest, friendly and professional, while providing 100% customer satisfaction at all times. I would like to speak with you further regarding your concerns, so that we can help resolve this matter. I look forward to speaking with you soon. Tony Dutton, Service Director, 770.953.1800
Thank you so much for bringing this to our attention, John! It enabled us to reach out to you and get this resolved. We value you and your business and are committed to earning it, every visit! Thanks again for allowing us the opportunity to make this right.
M1the many on the phone didn't tell me that the shuttle service closed at 4:00. I had to walk home in the rain. 2 the service tech didn't put my caps back on my truck. I called and asked if they could have one ready for me to pick up on my way to work. Challenging. When I got there I had to wait nearly a half an hour for them to get me one and then when he came he handed me the wrong one they couldn't even have the courtesy to look up the room that I purchased from them and make sure they were getting me the right one sad situation people just don't care anymore .
Confirmed Service Customer
Radi, my customer service representative was very curtious and patient with me. I appreciated his thoughtfulness. Thank you!
Sales associate I worked with (John Ross) was excellent and represented the dealership very well. The only drawback was the extensive waiting time to meet with the finance manager. That part of my experience was poor. John was apologetic but there was no clear rationale given for the delay.
We would like to address your concerns to the best of our ability, Renita. Please feel free to contact me when you have a moment so we can discuss your concerns further. Tony Dutton, Service Director, 770.953.1800
I am sorry you had such a poor experience, Renita. I am glad you brought it to our attention though. I hope that you don't take the treatment you had as the norm. Please contact me so that we can try to regain your trust. I hope to hear from you soon. Tony Dutton, Service Director, 770.953.1800
Confirmed Service Customer
Very professional and friendly and explain and show what's going on with ur car.
The finance department was awesome. Charles got me the best deal that fit my budget. I feel like I got the best deal for my family. Unlike other dealers where you feel like you have been nickeled and dimed,I felt like like I saved a patronizing your dealership. Please know you have a customer for life and I'll make sure to spread the word. Charles is truly an assets to the company and he made me feel valued as a customer.
Thank you so much for sharing your story, Jionel. We're so happy to hear how much you love your new car. At Capital Buick GMC, we are committed to providing our customers with nothing less than the most exceptional customer service possible. On behalf of the entire staff, we thank you for your patronage and look forward to having you as a customer for many years to come.