I brought my truck in for recall service on power steering, an oil change, and repair of the air conditioning. After signing the paper and leaving the service office I received a call that it would cost a minimum of $110 to diagnose the air conditioning problem. I found this sales tactic insulting as the service manager wanted me to commit to a unknown repair bill in order to waive the $110 fee. Had I been treated with respect and fairly I would have paid a fair price for the air conditioner repair. However the insulting sales approach will make me not come back for service to this dealership.
My name is Tony Dutton and I am the Service Director here at Capital Buick GMC. I wanted to reach out to you and thank you for taking the time to respond to our two question email survey. Our customers are very important to us and I truly appreciate your honest feedback. If possible, I would love the opportunity to chat for a few minutes and see what I can do to make things right. I hope to hear from you soon. Tony Dutton, Service Director, 770.953.1800
The overall service was good and prompt, however I asked the service rep to have the technician take a look at my tire pressure in my drivers side right front because I kept receiving onstar alerts about my tire pressure. I was informed that when they rotate the tires they will be inspected for any leaks, punctures, nails or screws. I recieved my paperwork and was told everything was ok. Prior to leaving for my road trip this morning my tire pressure was low again, this time driver side rear tire was leaking air and had 26PSI. I had to take my truck to Express Oil Change to get my tire repaired and patched and pay out of pocket. I ready wish this was identified yesterday. I could have saved valuable time and departed on my road trip in a timely manner
I can understand your frustration over this, Benjamin. I'd love to be able to speak with you, as we strive for 100% customer satisfaction at all times. I hope you'll take the time to please reach out to me when you have a moment. Thank you for giving us this feedback, as we can always improve. And again, so sorry you had this experience with us. I hope to hear from you soon. Tony Dutton, Service Director, 770.953.1800
Outstanding service as usual, Radi was busy with another customer when I drove up, Donna greeting me and said Radi would be with me in a few minutes.
Just a routine service on one of my two GMC brand trucks, I will
continue to use Capital GMC for my service needs.