Shortly after buying my car it started making a loud clunking noise when I was first driven in the morning and I would stop and turn the wheel and it would make this very loud clunking noise and the noise has gotten progressively louder and the longer I have brought the car in on four different occasions
We'd like to apologize for the multiple visits and delays you've experienced, and thank you for your patience. We certainly understand how frustrating this can be. This has definitely proven to be a complicated issue, so please feel free to reach out to me and we can discuss further steps. I hope to hear from you soon. Tony Dutton, Service Director, 770.953.1800
I've been coming to your dealership for over a year now since moving from California. Your service continues to decline. When I last visit on !!/24/2017 my tire pressure sensor is off and there are wires hanging from my dash. My car is never the same once I bring it in for service. Now i'm having to drive around for a week with my car in this condition until i'm able to bring It In over the weekend. It's a total inconvenience! This will be my last time dealing with this dealerships service department.
Dana is great she has been helping me for a few years. Might not come if she wasn't there. My work is always done in a timely manner and anything I need to know is explained to me. Thanks Dana and crew. !!! Linda Collins
your tech got oil on my new seats, front hood, front grill, put dent in my left rear corner panel, overfilled my oil and caused it to skip. he had no idea why it was skipping and said just drive it and see if it fixes itself. i had to take it to carl black and they figured out he put to much oil in it.
Thank you for taking time to let us know about your experience, Christopher. Customer satisfaction is very important to us, and we are open to hearing more about your visit to our dealership. Customer feedback is what helps our business grow and improve, so please feel free to call me when you have a moment so we can discuss your concerns in greater detail. Doug Pierce, Service Manager, 770.952.2277