Confirmed Service Customer
As best I can tell (I’m NOT a mechanic) everything that WAS done is good. However, I asked my service manager to have the rear wiper replaced and if I could get a courtesy car wash. He answered “yes” to both. At checkout, I asked if car wash was done and was assured it had been. Took keys and went to leave. Car had NOT been washed. Then I noticed the rear wiper had not been replaced, either. Upon closer inspection of the invoice, discovered it was not included by service manager and I was not charged so I left without pursuing either. The courtesy car wash has been missed more times than not. If you aren’t going to honor it, please just say so.
Elizabeth G.
Marietta,
GA
Business Response
Hi Elizabeth, We appreciate you taking the time to leave us this feedback. Please reach out to us at (770) 872-0704 when you can so we can address this situation directly. Thank you and have a great day. Sincerely, Allen Fissette Service Manager Capital Buick GMC Allen.Fissette@CapitalBPG.com (770) 618-7213
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