I purchased a used vehicle from Capital Buick GMC in January of this year. Less than 30 days later the transmission went out. I took it back to Capital. There service department looked at it and determined that it did indeed need a new transmission. They quoted a price of $4800.00 to repair my newly purchased vehicle. I spoke with the used car sales manager, and he informed me that there was nothing the dealership would do for me. I had the vehicle towed elsewhere for the repairs. Capital Buick GMC had the opportunity to gain a customer for life, but instead lost a customer and a reputation.
Hi, we're disappointed to hear of the negative experience you had at our location. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Please give us a call at your earliest convenience.