Ben Brawner greeted me before I could even step a foot out of my car (awesome). He immediately introduced himself and knew who I was (I loved it) you see it was my first time at this location. He explained everything and offered to take me to any location within a 10 miles radius rather then wait the estimated 2 hours. I decided to wait and was out of ther in a hour and a half. He explained the oil change policy and I will definitely be coming back for service (I use to go to Firestone). Thank you Ben for making my first experience Awesome.