Dana Brook provided excellent customer service during this visit. She took the time to find a discount for my service visit. She also was flexible in her communication methods and texted me the service quote for review. In June 2016, I took my vehicle in for a multi point inspection plus some particular issues that was experiencing. I assumed a multi point inspection included a check of all systems. I discovered after the June service visit that this was not the case. A major issue of the car slipping out of gear while driving the vehicle was still a concern. Upon returning to the dealership and specifically inquiring about this issue, I was informed that this system check was not included in a multi point inspection. I was also informed that only vehicles under warranty are eligible for a loaner per corporate mandate. At the June visit, I was told that there were no loaners available. It would be a good idea for the company's service department to provide a printed summary of intended services with detailed description during a diagnostic prior to performing the diagnostic so the customer can be sure to inform the service advisor of an issue that may not be included in the intended services.
Thank you for taking time to let us know about your experience, Deanna. Customer satisfaction is very important to us, and we are open to hearing more about your visit to our dealership. Customer feedback is what helps our business grow and improve, so please feel free to call me if you would like to talk about this in greater detail. Tony Dutton, Service Director, 770.953.1800