Terrible service. The truck has been in the shop 3 times for electrical problems in 5 months. First they said it was a faulty ground on the rear antenna. When the next round of error messages came, it was in the shop for three weeks while they waited on a part. After six weeks with few updates, they called and gave me a two hour window to return the loaner car. Now the vehicle won’t start and it sent six error messages which the dealer can see in the history but cannot figure out what is wrong. So, their answer is just to give it back to our family to see if it stalls and hurts somebody. The customer service agent, Radi, texted that he was happy to give the vehicle back even though it had not repaired. The service manager, Tim Black, did not return my calls. The truck, my first GMC, was purchased in April and is under warranty.
I had a 9:00 appointment and the adviser told me that the service should take 1 maybe 2 hours. I called the adviser several times 3 hours later after waiting for the adviser to call me per his guidance. I finally had to got to the dealership to check on my vehicle, the adviser informed that they had been very busy. I understand that, I would have been nice if the adviser had of called me and let me know they were running behind versus me having to call several times (without a call back) when I was pulling in I saw someone leaving out in my vehicle. When I got with the adviser he attempted to reach the technician, I informed him that I just saw my vehicle pulling out when I pulled in. The adviser stated that the technician was probably doing a test drive. After about 5 to 10 minutes the technician walked in with my keys. The adviser ran my reports and apologized for the delay, he also took $30.00 off my bill. Although I appreciate the adviser gesture, I am still upset with the lack of communication. The lack of communication cause me a lot of time, which made me miss a couple of very important appointments. I have owned a Toyota for the last 14 years and dealt with Marietta Toyota for each of those years. I had grown accustom to GREAT service, this experience was troubling to me. I was not use to it and did not feel like a valued customer.
Working with Sarah was a pleasure, unlike another dealer I tried to make a purchase at. Sarah respected my time and understood what my budget was. She also gave us a wonderful demonstration of many of the features in our Terrain. I would certainly come back when I had the need for another purchase
It is great to hear that our staff at Capital Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
Denise, our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Capital Buick GMC service team would like to thank you for coming in and we hope to see you again in the near future.
Stacey was excellent she is the reason why I returned to the dealership. She and my salesman Gardell B. were excellent. They made me feel really comfortable and more like I wasnt just buying a car but making a good investment. I didnt feel pressured to buy he was understanding of my needs and request for different items. He worked diligently with me. Gave me time to think and when I was ready to purchase gave me options to accommodate my finances. Both were very friendly. I also appreciate Ms. Donna she was quick and explained everything and answered any questions I had. I loved that I qasnt there 6 hrs trying to purchase a car. I was done and finished in a reasonable time.
Myeisha, we appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Capital Buick GMC team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!